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ClickUp · 2 days ago

Manager, Professional Services

United States

Full-time

Remote

Mid, Senior Level

$140K/yr - $190K/yr

5+ years exp

ClickUp is an innovative company focused on redefining the future of work through their AI-driven workspace. They are seeking a strategic Manager of Professional Services to lead a team of consultants, ensuring successful client engagements and operational excellence.

AppsCollaborationProductivity ToolsSaaSSoftwareTask Management

No H1B

Responsibilities

Lead, inspire, and develop a team of Professional Services Consultants focused on onboarding, implementation, and solution delivery for mid-market to enterprise clients

Drive accountability, execution, and a high-performance culture with clear KPIs, project delivery standards, and coaching frameworks

Mentor consultants at all levels, from onboarding new hires to developing seasoned experts

Create clarity in chaos: Navigate shifting priorities, complex client needs, and fast-changing project scopes with poise and urgency

Become a product expert to effectively navigate complex customer requirements and recommend the best solutions

Collaborate with the offshore team to deliver solutions for our in-region consultants

Oversee the successful delivery of Professional Services engagements, ensuring projects are delivered on time, within scope, and with exceptional quality

Establish and promote best practices in enterprise engagements

Own the full project lifecycle: scoping, planning, resource allocation, risk management, and stakeholder communication

Ongoing Focus on ongoing value creation for clients to drive revenue retention and expansion, ensuring every engagement contributes to long-term customer success and business growth

Ensure clients realize value quickly through tailored onboarding, configuration, training, and solution design

Proactively identify and resolve project risks, blockers, and escalations to ensure client satisfaction and referenceability

Use project health metrics, timelines, and client feedback to dynamically prioritize and manage engagements at scale

Lead and participate in internal project reviews, client status calls, and executive business reviews (EBRs)

Partner closely with Sales, Customer Success, Solutions, and Product to deliver seamless client experiences and drive adoption

Act as a voice of the client internally—surfacing feedback, blockers, and opportunities to inform product and services strategy

Qualification

Professional ServicesClient EngagementProject ManagementAI ImplementationSaaS ProjectsStakeholder ManagementData-Driven Decision MakingTeam LeadershipCommunication SkillsProblem-SolvingAdaptability

Required

5+ years in Professional Services, Consulting, or Project Management, with at least 2 years managing high-performing delivery teams

Deep understanding of agentic workflows and AI agent prompting, with experience designing or guiding the implementation of intelligent, task-oriented systems

Proven track record of delivering complex SaaS or technology projects for mid-market to enterprise clients

Exceptional prioritization, ownership mindset, and execution ability

Experience managing multiple concurrent projects, clients, and stakeholders in a fast-paced environment

Strong communication, stakeholder management, and problem-solving skills

Ability to operate at scale, be data-driven, and thrive in ambiguity