Senior Associate, Fraud Insight Operations jobs in United States
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DoorDash · 15 hours ago

Senior Associate, Fraud Insight Operations

positionTempe, AZ
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date4+ years exp

DoorDash's Fraud Operations team is looking for an experienced Senior Associate to work on large scale problems. In this role, you will provide data-driven reporting and insights to Fraud Leadership, ensuring metric accuracy and operational efficiency while partnering cross-functionally to enhance fraud detection.

AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
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H1B Sponsor Likelynote

Responsibilities

Provide data-driven reporting and insights to Fraud Leadership
Deliver daily performance data and monitor the health of fraud queues
Ensure metric accuracy and unified visibility across all fraud workflows through a centralized reporting source for fraud leadership
Own the ongoing development and maintenance of team resources such as team playbooks, SOPs, and the Fraud Wiki
Partner cross functionally with S&O, Support, BizApps, Analytics, Product, and BPO leadership to identify process gaps
Submit and socialize feature requests, test new tooling and workflows through UAT, and support implementation of improvements
Produce structured reporting, actionable insights, and operational program management that enables leadership to make informed decisions with data readily available
Strengthen operational efficiency, improve internal structure, and enhance day-to-day organization for fraud leadership

Qualification

SQLData-driven insightsFraud investigationsSalesforceAnalytical skillsProcess improvementGoogle SuiteCommunication skillsTime managementProject management

Required

4+ years experience in fraud, finance, or other professional operations environment as an individual contributor
Proficiency in: internal systems (FWS, THQ) Salesforce, ACC, OAI, Mode, Google Suite
Advanced time management and analytical skills
Strong working knowledge of SQL for querying and analyzing relational databases required
Strong written and verbal communication: can communicate with customers, cross-functional partners and senior leaders effectively
Investigations experience (fraud, insurance, law enforcement) or experience working on a process improvement team
Portfolio of 3+ long term projects with financial or process improvement impact

Benefits

Premium healthcare
Wellness expense reimbursement
Paid parental leave

Company

DoorDash

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DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
dateFounded in 2013
location
San Francisco, California, USA
people-size10001+ employees
web-link
http://www.doordash.com

H1B Sponsorship

DoorDash has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)

Funding

Current Stage
Public Company
Total Funding
$5.22B
Key Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M

Leadership Team

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Tony Xu
CEO and Co-founder
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Stanley Tang
Co-Founder / Chief Product Officer
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Recent News

Business – Latest Financial & Stock Market News | New York Post
DoorDash, Uber Eats deprived workers of $550M in tips in NYC, Mamdani administration alleges
2026-01-16
Crain's New York Business
DoorDash, Uber deprive drivers of $550M in tips, city says
2026-01-16
WebProNews
NYC Report: Uber Eats, DoorDash Cut $550M in Delivery Tips Since 2023
2026-01-16
Company data provided by crunchbase