Pretium Enterprise Services, India · 3 days ago
SVP - Strategic Outsourcing
Dallas, TX
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expSelene Finance LP is a financial services firm specializing in mortgage servicing and related operations. The Senior Vice President, Strategic Outsourcing provides executive leadership for global vendor partnerships, focusing on optimizing efficiency and compliance across various functions.
Financial Services
Responsibilities
Develop and execute strategies for process migration and right-sourcing to optimize efficiency and reduce costs
Direct all onshore and offshore outsourcing strategies, including partner selection, governance, and scalability initiatives
Establish global sourcing scorecards, productivity dashboards, and executive reporting for cost-to-serve, capacity utilization, and performance outcomes
Oversee relationship management and governance with offshore BPO partners across multiple geographies; define risk mitigation plans and transition controls
Conduct recurring site visits and operational reviews to ensure compliance with performance standards and enterprise governance requirements
Align licensing and regulatory strategies with evolving business needs and legal requirements to maintain a compliant and forward-looking offshore operating model
Lead enterprise vendor management and risk governance for global partners, including due diligence, onboarding, contract negotiation, and ongoing oversight
Collaborate on enterprise standards for vendor tiering, cybersecurity controls, financial viability, and issue remediation
Own enterprise vendor risk systems for global partners, ensuring integration with procurement, finance, and compliance
Represent the company during internal audits and regulatory examinations related to global vendors and third-party oversight
Provide governance and oversight for offshore operations, acting as liaison between U.S. servicing and international teams
Oversee continuity plans for global partners, incident playbooks, and annual simulations to ensure compliance with investor standards
Partner with IT Disaster Recovery and operational leaders to maintain and test continuity plans across all sites and vendors
Develop enterprise metrics to monitor vendor performance, process productivity, and capacity utilization
Design and publish monthly dashboards for leadership tracking of SLA adherence, cycle time, quality, and cost metrics
Identify and lead continuous improvement initiatives delivering measurable financial or risk-reduction outcomes
Conduct internal benchmarking to identify automation and vendor consolidation opportunities
Lead, coach, and mentor a multi-disciplinary team and offshore equivalents
Foster a culture of accountability, innovation, and data-driven decision-making across governance functions
Collaborate with peers in Operations, Technology, and Risk/Vendor Management to ensure shared ownership of enterprise resilience and vendor excellence
Qualification
Required
Bachelor's degree required; MBA or equivalent preferred
10+ years of progressive experience in financial services, mortgage servicing, or regulated industries
10+ years of management experience, including enterprise responsibility for vendor management, sourcing, or operational governance
Proven experience managing offshore operations, vendor selection/transitions, and large-scale outsourcing governance
Exceptional leadership, communication, and executive-level presentation skills
Demonstrated ability to define strategy, influence C-suite decisions, and lead cross-functional change
High proficiency in performance analytics, productivity management, and financial modeling for cost-benefit justification
Benefits
Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
Company
Pretium Enterprise Services, India
Pretium Enterprise Operations India Private Limited (PES India) is a subsidiary of Pretium Partners, LLC.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase