Digital People · 5 hours ago
Creative Project Manager, CRM Campaign Operations
Lake Forest, IL
Contract
Hybrid
Mid Level
3+ years expDigital People is a staffing agency that specializes in placing creative and marketing talent. They are seeking a Consumer CRM, Campaign Operations Project Manager to manage and execute CRM initiatives across consumer brands for a global pharmaceutical client, focusing on campaign operations and cross-functional collaboration.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Support its in-house digital agency as a key member of the Consumer CRM team
Responsible for the day-to-day management, execution, and delivery of CRM initiatives across consumer brands
Owns campaign operations for a designated franchise (e.g., Oncology)
Partnering with brand teams, cross-functional stakeholders, and agency partners to plan and execute email, SMS, and direct mail campaigns
Focuses on hands-on execution across the full campaign lifecycle to drive efficiency, alignment, and improved performance
Ability to manage end-to-end campaign delivery—intake, requirements gathering, timelines, dependencies, QA, deployment, and post-launch optimization
Comfort working with customer data, campaign metadata, reporting, and performance metrics; ability to identify operational gaps, troubleshoot issues, and drive process improvements
Connecting CRM with other business tools (APIs)
Identifying issues and devising effective resolutions for customers and internal users
Working with Agencies of Record, Marketing, Digital Lab partners and technical support teams
Seeing the big picture of customer journeys and business goals
Empathy, patience, and understanding customer needs
Qualification
Required
Bachelor's degree in business or marketing or equivalent experience
3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience
Minimum of 3 years of hands-on work experience in client service, account or response management discipline
Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment
Excellent written, verbal, and interpersonal communication skills to effectively work with team members
Analytical ability to identify optimization opportunities and program related issues
Enthusiastic, solution-oriented attitude in accepting work/new challenges
Excellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook
In-depth knowledge and experience with Salesforce Marketing Cloud or equivalent enterprise marketing automation platforms such as Adobe Marketo, Adobe Campaign, or Unica
Experience implementing CRM best practices
Proven track record of launching successful email campaigns and/or consumer programs
CRM & Marketing Automation Expertise: Deep understanding of CRM platforms (e.g., Salesforce Marketing Cloud, Veeva CRM, Adobe, HubSpot) including audience segmentation, data flows, triggers, and campaign orchestration. CRM Email experience is a MUST
Campaign Operations & Execution Management: Ability to manage end-to-end campaign delivery—intake, requirements gathering, timelines, dependencies, QA, deployment, and post-launch optimization
Project Management & Cross-Functional Leadership: Strong skills in managing complex, multi-stakeholder projects across marketing, IT, analytics, compliance/legal, and agencies, with clear communication
Data & Operational Acumen: Comfort working with customer data, campaign metadata, reporting, and performance metrics; ability to identify operational gaps, troubleshoot issues, and drive process improvements
Experience with system Integration: Connecting CRM with other business tools (APIs)
Communication: Clear, persuasive, and empathetic communication (written, verbal, listening)
Problem-Solving: Identifying issues and devising effective resolutions for customers and internal users
Collaboration: Working with Agencies of Record, Marketing, Digital Lab partners and technical support teams
Strategic Thinking: Seeing the big picture of customer journeys and business goals
Customer-Centric Mindset: Empathy, patience, and understanding customer needs
Preferred
Digital marketing or interactive agency experience is a plus
Benefits
Major medical
Dental
Vision
401K benefits
Medical
Dental, and vision coverage
Retirement and savings plans
Paid holidays and time off
Supplemental insurance
Additional wellness or incentive programs
Company
Digital People
Digital People is a staffing and recruiting company specializing in digital staffing services.
11-50 employees
H1B Sponsorship
Digital People has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (7)
2022 (1)
2020 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase