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Asset Living · 10 hours ago

VP, Operations

Atlanta, GA

Full-time

Onsite

Director/Executive

Asset Living is a third-party management firm recognized for its commitment to fostering thriving communities across the nation. The Vice President of Operations oversees a diverse portfolio of residential properties, ensuring operational excellence and client satisfaction while leading a high-performing operations team and engaging with stakeholders.

Property Management

Responsibilities

Oversee operational performance across a multifamily and/or student housing portfolio, typically covering up to 20,000 units

Support direct reports (RVPs, Regional Managers) in achieving performance goals, meeting client expectations, and executing strategies

Guide budgeting, forecasting, and proforma planning to ensure assets meet financial goals and ownership targets

Identify and solve inefficiencies in workflows, technology use, and communication systems to improve performance and reduce cost

Build and lead a high-performing operations team by mentoring Regional Managers and RVPs and supporting leadership development

Promote a culture of accountability, transparency, and collaboration

Ensure hiring decisions support long-term success and monitor portfolio-level employee retention and performance

Recognize and develop talent internally to build succession pipelines and future leadership capacity

Serve as a primary point of contact for clients and ownership groups, proactively engaging in discussions around performance, strategy, and growth

Join or lead property calls and client meetings as needed to support the team and strengthen relationships

Lead or participate in RFP responses, pitches, and business development opportunities

Ensure strategic alignment with clients by identifying opportunities for improvement and growth across their portfolio

Foster a customer-first culture for both internal (employee) and external (resident, client) stakeholders

Maintain a strong executive presence to build trust and confidence in service delivery

Proactively address potential concerns using data and insights to anticipate and prevent service or performance issues

Represent the brand through industry involvement and partnership building

Adapt communication style based on audience and situation; model open, clear, and solution-focused dialogue

Communicate consistently with Senior VPs and Divisional Presidents on business health, risk areas, and opportunities

Lead team and client problem-solving with a data-informed approach that encourages collaboration, innovation, and accountability

Empower team members to develop their communication and problem-solving skills through mentorship and delegation

This position entails travel, estimated at 25-50% of work time annually. Travel may be required for property visits, conferences, training sessions, or other business-related activities

Qualification

Multifamily operationsFinancial decision-makingTeam leadershipClient engagementOperational oversightProperty management experienceCustomer-first cultureStrategic alignmentIndustry involvementSuccession planningData-informed approachProfessional certificationsCommunication skillsProblem-solving skillsMentorshipCollaboration

Required

Experience in multifamily and/or student housing operations required, with a demonstrated understanding of property performance, client service, and team leadership

Proven ability to lead cross-functional teams, oversee large portfolios, and collaborate with clients and ownership groups

Strong financial, operational, and strategic decision-making skills