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Ascend Federal Credit Union · 21 hours ago

Tullahoma Teller I

Tullahoma, TN

Full-time

Onsite

New Grad, Entry Level

Ascend Federal Credit Union is the largest credit union in Middle Tennessee, focused on providing rewarding career opportunities and a unique work culture. The Teller I role involves creating a positive member experience by processing transactions, promoting credit union products, and ensuring compliance with banking regulations.

BankingConsumer LendingFinanceFinancial ServicesLendingRetirement

Responsibilities

Create a positive member experience by accurately and efficiently processing routine transactions including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers

Promote and advise members of credit union products and services

Responsible for balancing each day's transactions and verifying cash and check totals

Represent the credit union in a courteous and professional manner to members and the general public

Provide prompt, efficient, and accurate service in the processing of transactions

Receive checks and cash for deposit to various accounts and enter transactions into credit union records

Cash checks and perform account transfers and withdrawals upon verifying signatures and account balances

Inspect all checks, bonds, money orders, travelers’ checks, etc. to determine their negotiability

Help increase member awareness of our services in order for the credit union to become the member’s primary financial institution and build successful long-term relationships

Explain features and benefits of services

Cross offer potential services by assessing member needs based on conversation cues and current member relationship

Perform other teller duties including balancing cash drawer daily, balance and submit checks in ITC system, stop payments and research requisitions, obtain statement copies, make advances on open-end loans and assist member with safe deposit box access

Process advances on credit cards including operation of the Verifone to obtain card authorization

Sell and issue cashiers’ checks, travel cards and gift cards

Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations

Process check orders through the Harland website

Assist members and assistant branch manager with self-service coin machine, as needed

Perform back office duties including balancing and preparing coin shipment (as assigned by manager/assistant branch manager/head teller)

Assist with posting night deposit or mail transactions, if applicable to branch

Assist with loading/unloading, auditing, balancing, etc., of the VISA instant issue stock/machine

Actively participate in credit union marketing promotions and branch sales programs in order to meet or exceed financial center goals

Assist with business development efforts and refer potential SEGS for marketing follow up

Assist members with electronic services, i.e. online banking, STAR, Remote Deposit Capture, etc

Assist with opening and closing of office, i.e. audit travel and gift cards, balance vault cash, cash dispense teller machines and recycler (if applicable to location)

Ensure all security procedures are followed

Assist the Receptionist by helping to direct lobby traffic and logging members in Lobby Tracker

Read all internal publications including HUB and Possibilities

Perform other duties as required or assigned