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Saxbys · 5 hours ago

Director of Technology

Philadelphia, PA

Full-time

Onsite

Director/Executive

7+ years exp

Saxbys is seeking a Director of Technology to lead and modernize their IT function to support operational reliability and multi-unit growth. This role involves overseeing the IT operating model, managing vendor relationships, and ensuring technology enhances guest experiences across new cafe openings.

CateringCoffeeFood and BeverageRestaurantsRetail

Work & Life Balance

Responsibilities

Serve as the IT leader, setting vision, standards, and priorities aligned with company growth plans

Translate operational needs into scalable technology solutions and manage the IT budget to ensure cost-effectiveness and maximized ROI

Establish clear IT governance, intake, prioritization, and escalation models

Drive decisions related to internal staffing versus outsourced support, particularly during "burst" periods of new cafe openings

Develop a scalable organization that optimizes the service and ROI between a small internal IT team and relevant MSP/vendor relationships

Negotiate contracts, manage renewals, and ensure vendors meet performance expectations

Design, configure, and deploy technology infrastructure, networks, and POS for new cafe openings

Oversee the use of technology to enhance the guest experience, including 1st and 3rd party ordering platforms, the Saxbys App, and core systems like Toast (POS) and XtraChef (Inventory)

Manage in-cafe hardware such as digital signage, security cameras, POS/printers, and tablets

Own IT project management and execution for all new cafe openings

Design scalable deployment models for predictable seasonal opening surges (Aug–Oct, Jan–Feb)

Coordinate hardware procurement, POS setup, and network connectivity to ensure cafes are operationally ready at opening and stable post-launch

Oversee the design and maintenance of company IT infrastructure, including networks, servers, identity management, MDM, and cloud services

Develop and implement security policies to protect data from cyber threats, ensuring compliance with PCI DSS and CCPA

Conduct regular security audits and oversee team training on best practices

Ensure consistent uptime and reliability across all cafe and HQ systems

Define and enforce service levels (SLAs) and incident response protocols

Monitor performance, identify systemic issues, and maintain comprehensive documentation and SOPs for all IT systems and procedures

Develop and implement a data management strategy to ensure quality, accuracy, and accessibility

Oversee the development of data analytics dashboards to support business decision-making

Partner with stakeholders to select and maintain business applications (Accounting, HRIS, Inventory) to ensure effective integration

Lead and develop a small internal IT team, creating clarity around roles, responsibilities, and expectations

Build documentation and knowledge-sharing practices to reduce single points of failure

Qualification

IT LeadershipVendor ManagementSecurity ComplianceProject ManagementPOS SystemsData ManagementScalable Systems ArchitectureCross-Functional CollaborationProblem SolvingTeam Leadership

Required

7+ years of progressive IT leadership experience, preferably in retail, hospitality, or a multi-unit environment

Proven track record of scaling IT infrastructure to support rapid organizational growth

Demonstrated experience managing MSPs and complex vendor ecosystems

Strong knowledge of POS systems (Toast experience is a plus) and cafe-specific technology

Experience implementing and managing security frameworks and compliance standards (PCI, CCPA)

Bachelor's degree in Information Technology, Computer Science, or a related field

Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities

Travel Requirement up to 20%

Valid driver's license

Able to stoop and kneel

Push, pull, lift or carry up to 35 lbs

Ascend or descend ladders, stairs, ramps

Company

Saxbys

Glassdoor3.9

Saxbys is a national education company – disguised as a coffee company – on a mission to Make Life Better by supporting and empowering the next generation of leaders and entrepreneurs through experiential learning.

Founded in 2005

Philadelphia, Pennsylvania, USA

501-1000 employees