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Stonebridge · 1 day ago

front desk

New York, NY

Full-time

Onsite

New Grad, Entry Level

$21/hr - $21/hr

Stonebridge is a hospitality company seeking a Guest Service Agent for their Citadines Connect hotel in New York. The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services to ensure a high level of guest satisfaction.

HospitalityInformation Technology

Responsibilities

Greet, register, and assign rooms to guests upon their arrival

Verify guest credit and establish payment methods for accommodation

Keep accurate records of room availability and guest accounts using property management systems

Compute bills, collect payments, and make change for guests

Perform basic bookkeeping tasks, such as balancing cash accounts

Issue room keys and provide necessary instructions to bell attendants

Review accounts and charges with guests during the check-out process

Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems

Transmit and receive guest messages using telephones or switchboards

Coordinate with housekeeping and maintenance staff to address guest-reported issues

Make and confirm reservations for guests

Answer inquiries about hotel services, nearby dining, shopping, and entertainment options

Qualification

Customer serviceProperty management systemsBasic bookkeepingCommunication skillsOrganizational skillsProblem-solving abilitiesAttention to detail

Required

Strong customer service and communication skills to interact effectively with guests and staff

Proficiency in using property management systems and basic office software (e.g., Word, Excel)

Ability to handle cash transactions and perform basic bookkeeping tasks

Excellent problem-solving abilities to resolve guest issues efficiently

Strong organizational skills with attention to detail in managing guest reservations and records

Ability to work independently and follow established hotel policies and procedures

Preferred

Previous experience in a hotel front desk or guest service role preferred

Benefits

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Company

Stonebridge

Stonebridge delivers 3rd party hotel management services built on the unwavering focus and sharp insights integral to effectively manage and optimize hotel portfolios so investments thrive.

Founded in 1991