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Old Second National Bank · 7 hours ago

Teller Supervisor - Yorkville (Countryside)

Yorkville, Illinois, United States

Full-time

Onsite

Entry, Mid Level

$20.50/hr - $26.50/hr

2+ years exp

Old Second is a well-established bank that has been serving the Chicago area for over 150 years. The Teller Supervisor is responsible for managing the daily operations of the teller function, ensuring compliance, providing training, and achieving sales goals.

BankingFinanceFinancial Services

Responsibilities

Ensures compliance with all regulatory, security and bank policies and procedures relating to the Teller area

Provides teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy

Monitors staffing needs through scheduling to ensure proper coverage

Responsible to coach each teller to the assigned referral goal each month

Completes monthly and annual performance reviews utilizing teller performance records and the quarterly Teller Bonus Program

Implements and monitors the quarterly Teller Bonus Program

Maintains teller currency level requirements and orders sufficient cash to support the teller operation

Conducts audits and security tests as scheduled

Interviews and hires and staff

Makes check/cash disbursement decision and signs official checks

Coaches staff to ensure quality back-up is available during the supervisor's absence

Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals

Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank system

Works in a teller window as needed

Monitors timecards and completes all required reports

Flexibility in assisting other branch staffing needs

Remits special services items to ensure proper handling

Keeps a sufficient supply of cashier’s checks, Money Orders, and other supplies necessary for day-to-day operations of the teller area

Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing

Processes mail deposits which include loan payments, safe deposits, savings deposits, and checking deposits

Processes coin orders for business customers and tellers requesting change

Processes and balances all ATM transactions for all Bancorp ATMs for the entire bank

Manages commercial deposits through armored services

Heavy lifting/pushing carts on coin boxes and coin bags

Orders money and sends currency shipments to other branches

Accurately and efficiently processes customer/business customers financial transactions

Strictly following bank procedures and identifying fraudulent activity to prevent potential losses to the bank

Qualification

Customer serviceBanking experienceSupervisory skillsSales experienceAttention to detailMath skillsCommunication skillsInterpersonal skillsOrganizational skillsDecision-making skills