Apply on Employer Site

NEOGOV · 4 hours ago

Public Sector HR Case Management & Employee Relations SME

United States

Full-time

Remote

Senior Level

7+ years exp

NEOGOV is a fast-growing SaaS leader in the public sector with a mission to serve the people who serve the people. They are hiring a Public-Sector HR Case Management & Employee Relations Subject Matter Expert (SME) to serve as the embedded operational authority for a new product focused on HR Service Delivery and HR Operations.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Serve as the embedded public-sector HR Service Delivery and HR Operations SME throughout discovery, design, and build phases

Translate real-world HR case workflows—including intake, triage, escalation, investigation, documentation, and resolution—into clear product requirements and constraints

Advise on case lifecycles across both high-volume service delivery cases and employee relations matters

Participate directly in customer interviews, workflow walkthroughs, and usability testing

Act as the primary product tester, validating end-to-end scenarios across HR staff, supervisors, investigators, and leadership roles

Partner closely with Product, Design, and Engineering to ensure the tool reflects real world public-sector HR Service Delivery and HR Operations workflows—not theoretical or vendor-driven models

Review and refine workflows related to: HR service delivery requests and escalations, Employee relations cases and investigations, Disciplinary documentation and decision support, Appeals, grievances, and reporting

Ensure alignment with public-sector requirements around due process, consistency, auditability, and defensibility

Contribute to in-product guidance, templates, and best-practice defaults grounded in operational experience

Serve as the product’s primary Sales Engineer, supporting demos and customer conversations with deep operational credibility

Translate customer scenarios into clear product narratives grounded in HR Service Delivery and Employee Relations realities

Lead early customer implementations, including configuration guidance, training, and rollout support

Act as a key feedback conduit between customers and the product team, identifying recurring patterns and opportunities for improvement

Qualification

Public-sector HR expertiseEmployee relations investigationsHigh-volume HR case managementHR case management softwareTraining HR staffCommunication skillsProblem-solving skills

Required

7–15+ years in public-sector HR Service Delivery, HR Operations, or Employee Relations, within cities, counties, states, or similar agencies

Direct responsibility for or oversight of: High-volume HR case intake, routing, and resolution

Employee relations investigations and documentation

Disciplinary actions, appeals, grievances, or administrative reviews

Familiarity with the systems used by public agencies to manage HR cases and documentation, including case management platforms, document repositories, and workflow tools