CornerStone Technology Talent Services ยท 15 hours ago
Technical Customer Service Representative
Irving, TX
Full-time
Onsite
Entry Level
1+ years expCornerStone Technology Talent Services is seeking a Technical Customer Service Representative to support proprietary technology platforms and deliver an exceptional customer experience. This role involves technical troubleshooting, customer support, and reviewing home inspection data to guide users through setup and connectivity.
Staffing & Recruiting
Hiring Manager
Zandro Navarro
Responsibilities
Conduct digital quality assurance on self-guided home inspections: review photos, validate details, and identify issues
Guide customers through virtual or phone-based home inspections step-by-step
Assist users with installation, setup, WiFi connection, app usage, and sensor connectivity
Troubleshoot issues such as device pairing, alerts, and connectivity problems
Document calls, resolutions, and inspection findings to support process and product improvements
Make proactive outreach calls to improve product adoption and customer satisfaction
Maintain clear, professional communication via phone, email, and text
Qualification
Required
High School Diploma or GED required
1+ year of experience in technical support, help desk, call center, or field service
Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart-home systems
Strong communication skills and problem-solving ability
High attention to detail and ability to thrive in a fast-paced environment
Customer-first mindset, proactive attitude, and willingness to learn
Ability to work onsite with flexibility across different shifts
Preferred
bachelor's degree
Company
CornerStone Technology Talent Services
CornerStone Technology Talent Services (TTS) delivers scalable IT hiring, government workforce solutions, and executive search with precision.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase