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Physics World · 9 hours ago

Mobility Customer Support Program Undergraduate Intern - Summer 2026

Livermore, CA

Internship

Onsite

Intern

$23.23/hr - $31.62/hr

Start in 2026 Summer

Lawrence Livermore National Laboratory (LLNL) is seeking an intern for their Livermore Information Technology Department to support the institutional Mobility program. The selected candidate will assist with customer support for mobile devices, including troubleshooting, deployment, and management.

Publishing

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Work with the technical Mobility program staff to support the Laboratory’s institutional Mobility program, including providing basic customer support for mobile device functionality and usage

Provide basic technical troubleshooting assistance by assisting customers and documenting the details in the ticketing system

Provision and deploy mobile devices according to established policies and procedures, ensuring proper management and functionality under close supervision

Provide entry-level hands-on assistance with device operation and rules for use

Assist with mobile device password resets

Assist with loaner mobile device checkout and returns

Participate in various mobility-related projects and process improvement initiatives

Perform other duties as assigned

Qualification

Customer supportTechnical troubleshootingMobile device managementInformation systems knowledgeMulti-taskingEffective communicationTeamwork

Required

Must be eligible to access the Laboratory in compliance with Section 3112 of the National Defense Authorization Act (NDAA)

Must be a college or university student in good standing at an accredited institution pursuing an undergraduate degree in information systems, Computing Science, Communications, or related field

Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities

Effective communication skills

Basic experience using computers, software, and database systems with the ability to troubleshoot and solve basic technical problems with mobile devices

Knowledge of the skills needed for a customer support role, to include a focus on listening, rapport building, good communication skills, and courtesy and patience

Ability to work in a team environment