Information Technology Support Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Winsted Control Room Solutions ยท 17 hours ago

Information Technology Support Specialist

positionEagan, MN
timeFull-time
remoteOnsite
seniorityEntry, Mid Level

Winsted Control Room Solutions is a worldwide leader in control room solutions. The IT Support Specialist is responsible for operational technology support, including onboarding, hardware provisioning, and infrastructure maintenance, while collaborating with the IT Manager on technology and security strategies.

ManufacturingSoftwareVirtual Reality

Responsibilities

Perform friendly and effective training and orientation of new employees on Winsted IT systems
Provide prompt and friendly assistance for all IT support requests for on-site and remote employees based in the US
Meet regularly with the IT Manager to discuss progress on projects, apprise of roadblocks and recurring issues, etc
Assist department leaders in updates and administration of platforms, software and SaaS tools including CRM, ERP and website CMSs
Monitor, maintain, and troubleshoot network infrastructure including switches, firewalls, VLANs, and VPN/remote access solutions
Administer Windows Server environments: Active Directory, Group Policy, DNS, DHCP, and file services
Manage and monitor backup systems for endpoints and servers; perform periodic restore tests
Assist with security initiatives including patch management, access controls, and incident response
Order computers and new hardware as needed based on business and role requirements
Maintain hardware/software vendor relationships for best pricing, process scalability, lead times and support
Configure computers, software, and user accounts according to documented policies
Manage endpoint deployment and compliance via Microsoft Intune
Publish and continuously update documentation of procedures and hardware assets under management, in a digital format accessible to the rest of the IT department
Consistent timely response to support requests
Regular reporting on system health, backup status, and security posture

Qualification

Windows Server administrationMicrosoft 365 administrationNetworking fundamentalsEndpoint managementPowerShell scriptingTroubleshootingNetwork+ certificationLinux/BSD administrationVirtualization platformsZero-trust networkingSaaS Administration

Required

Associate degree in IT, Computer Science, or related field; or equivalent experience
Windows Server administration: Active Directory, Group Policy, DNS, DHCP
Microsoft 365 administration including Entra ID (Azure AD), Exchange Online, and Defender
Networking fundamentals: Ethernet, TCP/IP, VLANs, firewall rules, VPN
Endpoint management via Microsoft Intune or similar MDM
Windows operating system including PowerShell scripting
Strong troubleshooting methodology and documentation habits

Preferred

Network+ or similar certification
Experience with managed switches and firewall administration (Ubiquiti, Fortinet, or similar)
Zero-trust networking concepts or tools such as Tailscale
Linux/BSD server administration
Virtualization platforms (Hyper-V, VMware, Xen Orchestrate or Proxmox)
Microsoft Entra Conditional Access and Identity Protection
SharePoint, Power BI, or Power Automate
Familiarity with version control (Git) and basic scripting beyond PowerShell

Company

Winsted Control Room Solutions

twittertwitter
company-logo
Winsted has set the standard in control room performance for more than 60 years.
dateFounded in 1963
location
Minneapolis, Minnesota, USA
people-size51-200 employees
web-link
http://www.winsted.com/

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Tracy Crocker
Chief Executive Officer
linkedin
leader-logo
Jim Merritt
Chief Financial Officer
linkedin
Company data provided by crunchbase