Apply on Employer Site

Nextracker Inc. · 7 hours ago

Director, Customer Success and Services – Module Frames

California, United States

Full-time

Onsite

Director/Executive

$185K/yr - $210K/yr

7+ years exp

Nextracker Inc. is accelerating the global clean-energy transition through innovative solar technologies. The Director, Customer Success and Services will establish foundational processes for customer onboarding and management, actively manage client accounts, and lead a team to ensure customer satisfaction and project success.

Renewables & Environment

H1B Sponsor Likely

Responsibilities

Evaluate matrixed internal teams and stakeholders from Sales, Product Management, Operations, Supply Chain, Executive Leadership, Finance, IT, and Engineering to understand existing Nextpower capabilities, systems, tools and resources that can be leveraged to support advanced module frame customer delivery

Effectively leverage existing capabilities to define and establish customer-centric processes, systems, and workflows tailored to advanced module frame customers

Create concise and accurate documentation, presentations, or other materials to communicate newly established processes

Own and continuously improve SOPs for ongoing project delivery, with a focus on repeatable, streamlined workstreams to manage regularly recurring purchase orders

Establish, measure and report key performance indicators for customer care to drive behavior and performance

Act as the primary point of contact between Nextpower and customers (existing and new), ensuring world class customer satisfaction and rapid, comprehensive response and resolution of any issues

Schedule and manage regular customer meetings, deliverables, and information requirements

Document requested changes or evolving customer requirements and effectively communicate to internal stakeholders

Ensure legal and financial contractual requirements are well understood by necessary stakeholders, adhered to, and deadline-driven deliverables are proactively managed

Act as the internal customer voice and advocate for customer needs within the company

Coordinate and drive the successful on-time delivery of all products needed from purchase order acceptance to delivery, liaising with Supply, Logistics, Finance, Quality, freight forwarders and customers

Develop and own Project Dashboards to effectively communicate and align with customers on project status and all open action items

Potential to manage 1 or more direct reports to effectively manage a set of customer portfolios

Responsible for overseeing the training, success and development of direct reports

Qualification

Customer Account ManagementPMP CertificationProject ManagementRenewable Energy KnowledgeCommunication SkillsLeadership CapabilitiesCustomer Service SkillsMatrix Organization ExperienceAttention to Detail

Required

Minimum 7 years of Project/Program Management experience gained in either energy, construction, mining, or oil & gas

Minimum 5 years of customer account or relationship management

Strong project management skills and qualifications

Excellent customer service skills and talent for dealing with customer support issues

Ferocious attention to detail, tenacious with follow-ups, and committed to leading by example with personal accountability

Experience navigating and interfacing with a highly matrixed organization

Excellent verbal and written communication skills

Demonstrated leadership capabilities

Passion for solar or renewable energy

Knowledge of PV technology and its applications

Preferred

PMP preferred

Benefits

Health care coverage

Dental and vision

401(K) participation including company matching

Company paid holidays with unlimited paid time off

Generous discretionary company bonuses

Life and disability protection

Stock compensation

Company

Nextracker Inc.

Nextpower™ (formerly Nextracker) designs, engineers, and delivers an advanced energy technology platform for solar power plants, innovating across structural, electrical, and digital domains.

Founded in 2013

Fremont, CA, US

1001-5000 employees

H1B Sponsorship

Nextracker Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (23)

2023 (16)

2022 (17)

2021 (13)

2020 (17)