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Westgate Resorts · 23 hours ago

Group Sales Coordinator

Branson, MO

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

0+ years exp

Westgate Resorts is a well-regarded company recognized for its commitment to excellence and creating unforgettable vacation experiences. The Group Sales Coordinator will support the hotel's sales team by managing group bookings, maintaining client relationships, and ensuring efficient handling of administrative and logistical aspects of group events. This role requires excellent customer service skills and the ability to coordinate effectively across departments.

CasinoHospitalityResorts

Responsibilities

Answer and manage incoming phone calls promptly and professionally, directing inquiries appropriately and providing excellent customer service to potential and existing clients

Handle telephone inquiries related to group bookings, event details, and general sales questions, ensuring accurate and courteous communication

Handle website initial inquiries and assist in creating proposals for prospects regarding event spaces, guestroom blocks, dining options, and amenities

Monitor group sales inbox and voicemail; respond promptly to inquiries

Manage group booking contracts, coordinate deposits, rooming lists, and special requests with relevant hotel departments

Maintain accurate sales records, update client information in reservation and CRM systems (e.g., Delphi, iVvy, SalesPro), and prepares group resumes and pick-up reports

Serve as the primary point of contact for group clients, ensuring timely communication and exceptional customer service throughout the sales and event process

Assist sales managers with site inspections, client meetings, event planning logistics, and coordinating cross-departmental efforts

Attend pre-convention meetings and represent the hotel during client site visits or events when needed

Qualification

CRM systemsMicrosoft WordMicrosoft ExcelData entryMulti-taskingOrganizational skillsCustomer serviceBilingual (English/Spanish)

Required

Experience working with Internet sites

Two-year certificate from college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience

Intermediate level Microsoft Word and Excel

Proficient organizational skills

Ability to perform data entry

Ability to multi-task in a fast-paced environment