FloHawks Plumbing And Septic · 6 days ago
General Manager - Commercial Growth & Business Development
Puyallup, WA
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expFloHawks Plumbing And Septic is seeking a General Manager for Commercial Growth & Business Development. This leadership role is responsible for driving commercial growth and overseeing daily operations, ensuring the branch meets its financial and operational targets while enhancing customer relationships.
Building MaintenanceCommercialResidentialService IndustryWaste Management
Hiring Manager
Stephen Wood
Responsibilities
Own full P&L responsibility, including revenue, margins, expenses, and EBITDA performance
Ensure monthly performance meets or exceeds budget, forecast, and growth targets
Prepare and present daily, weekly, and monthly financial and operational updates to leadership
Ensure compliance with OSHA, DOT, CDL, environmental, and LES policies and procedures
Maintain oversight of fleet, equipment, vendors, and maintenance programs to ensure cost efficiency and reliability
Lead emergency response and incident management in accordance with LES protocols
Ensure operational practices align with applicable labor agreements and workforce policies while maintaining productivity, safety, and cost controls
Personally lead major commercial sales efforts and strategic account acquisition
Build and maintain strong relationships with facility managers, property management firms, municipal agencies, industrial customers, and large regional accounts
Spend a minimum of 30–40% of time in the field meeting with prospects, key customers, and strategic partners
Create and execute a 90-day commercial growth plan focused on high-priority opportunities and measurable outcomes
Identify high-margin commercial and municipal segments and develop bundled service packages to win and retain those accounts
Develop and execute bid strategies, including preparation and management of RFP responses for municipal and industrial work
Partner with marketing to drive targeted lead-generation campaigns and track performance and ROI
Provide accurate revenue forecasting, pipeline reporting, and commercial growth analytics to leadership
Lead, mentor, and develop the Branch Management Team, Operating Team, and Service Technicians
Actively coach Assistant General Managers and emerging leaders with succession planning in mind
Provide timely performance feedback, accountability, and professional development
Foster a culture of professionalism, safety, customer focus, and continuous improvement
Serve as a leader, facilitator, and problem-solver across departments and functions
Lead teams operating within established workforce frameworks, fostering collaboration, accountability, and mutual respect between management and frontline personnel
Partner with HR to ensure consistent application of policies, labor standards, and performance expectations
Maintain proactive engagement with customers to drive retention, satisfaction, and long-term partnerships
Resolve customer and employee issues promptly, professionally, and decisively
Strengthen internal coordination with LES departments including IT, Logistics, Finance, HR, EH&S, and Operations
Qualification
Required
Strong financial acumen with demonstrated P&L ownership experience
Proven ability to personally lead and close complex commercial, industrial, and municipal sales
Exceptional leadership, communication, negotiation, and relationship-building skills
Strong understanding of OSHA, DOT, CDL, and environmental compliance requirements
Ability to prioritize, multitask, and perform effectively in a fast-paced, high-accountability environment
High School Diploma or equivalent
5+ years of senior leadership experience in a service-based, industrial, or environmental services environment
5+ years of commercial sales leadership and business development experience
Strong background in B2B, municipal, and industrial sales
Experience executing marketing and lead-generation campaigns
Proficiency with Microsoft Office Suite
Preferred
Knowledge of environmental services operations, equipment, and service delivery models
Experience leading teams in unionized or collectively structured work environments
Bachelor's degree
Working knowledge of ServiceTitan
Company
FloHawks Plumbing And Septic
FloHawks Plumbing And Septic is your one-stop shop for septic pumping, septic inspections and repair and maintenance of septic systems.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-09-03Acquired
Company data provided by crunchbase