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John Hancock · 1 day ago

Media Relations Manager

Boston, MA

Full-time

Hybrid

Mid, Senior Level

$92K/yr - $160K/yr

5+ years exp

John Hancock is a leading international financial services provider, helping people make their decisions easier and lives better. The Media Relations Manager will enhance and protect the company's reputation through strategic external communications, media engagement, and narrative development.

Financial ServicesMedicalSecurity

Work & Life Balance

Responsibilities

Develop and execute media relations strategies that support Manulife/John Hancock’s business goals, brand positioning, and reputation management efforts

Build and maintain strong relationships with top-tier financial service, print, trade, online and broadcast media

Identify media opportunities and manage proactive storytelling initiatives highlighting company leadership, products, innovation, and community impact

Serve as a media contact, coordinating interviews, managing inquiries, and providing timely and accurate information to reporters

Draft press releases, media pitches, media statements, briefing documents and Q&As, that effectively communicate company news, initiatives and key messages

Monitor media coverage and industry trends; prepare regular reports and insights for internal stakeholders

Prepare spokespeople for media engagements with training/coaching and high-quality briefing materials showcasing a deep understanding of our business, the financial services landscape, and relevant media trends/insights

Staff media engagements virtually, in person and at events

Collaborate closely with internal communications, marketing, legal, and business teams to ensure message alignment and risk mitigation

Provide support during issues and crisis communications situations, ensuring timely escalation and coordinated responses

Handle confidential matters and material information with care, confidentiality, and alignment to Manulife’s code of conduct, media relations and social media policies

Work in strong partnership with Thought Leadership and Executive Visibility teams to drive integrated storytelling and fully leverage cross‑functional opportunities

Collaborate across Manulife’s global Communications network to contribute to, influence, and lead integrated communications plans (ICPs) that strengthen our reputation and advance strategic priorities

Stay up to date and informed on relevant industry trends and developments, analyzing emerging ones that pose reputational risks and opportunities for Manulife

Qualification

Media relations strategiesRelationship buildingFinancial services experienceProject managementTeam playerDetail-orientedCalm under pressure

Required

Bachelor's degree in communications, journalism, public relations, or related field

5+ years of experience (agency experience preferred / a strong plus)

Strong relationships with business, finance, insurance, and consumer media, US and Asset Management media are a plus

Excellent writing, editing, and storytelling skills with the ability to simplify complex topics

Proven ability to operate calmly under pressure and manage sensitive issues

Strong project management skills and ability to work cross-functionally in a fast paced‑ environment

Moderate travel expectations across North America to serve as executive staffer

Prior experience in financial services and/or insurance a plus

As this is a global role, expectation of some work required outside of standard working hours to accommodate time zones, with added flexibility (morning calls before 9AM ET, evening calls 8 – 9PM ET, potential for weekend work)

Adept at relationship-building

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans

Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Up to 11 paid holidays

3 personal days

150 hours of vacation

40 hours of sick time (or more where required by law)

The full range of statutory leaves of absence