Apply on Employer Site

Kessler Collection · 5 hours ago

Sr IT Manager

Orlando, FL

Full-time

Onsite

Senior Level

5+ years exp

Kessler Collection is a hospitality brand that develops and manages luxury boutique hotels. The IT Manager is responsible for directing and coordinating the operation of the hotel's computer hardware, software, and systems, ensuring compliance with policies and procedures while addressing any arising issues.

CommunitiesLeisureLifestyleReal EstateTravel

Responsibilities

Responsible for ensuring all technology systems are installed and working properly

Analyzes the ongoing needs of the hotel and establishes priorities for system design and implementation to develop new and/or modify the hotel's technology infrastructure

Recommends and develops solution-oriented plans for the hotel's systems design, development, operations, hardware and software purchases, budget, and technical staffing

Ensures data accuracy, security, and legal and regulatory compliance

Manages the development, implementation, installation, and operation of information systems for the hotel. This includes Servers and all terminal connections, low-voltage lighting programming and functionality, external and internal bandwidth/carrier services, all public space music systems programming and functionality

Provides support to end users in the selection, procurement, usage, and maintenance of resort software and hardware

Communicates effectively with internal teams, guests, and other departments as required

Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems

Develop, maintain, and test disaster recovery plans

Knowledge of PC Setup and Troubleshooting, Computer Systems and Networking Technology, LAN and WAN Infrastructure, and Information Systems Mapping

Knowledge of Hotel Systems Interface, Broadband and Wi-Fi Technologies

Basic Knowledge of Payment Card Technology and of Sound Systems

Troubleshooting peripheral devices such as printers, scanners, etc

Excellent written and verbal communication skills required

Develop and maintain working relationships with co-workers and managers across departments, be open and responsive to coaching, lead and develop people

Manage schedules and timelines effectively and able to multitask

Qualification

Information Technology experienceCiscoMicrosoft CertificationNetwork infrastructure knowledgePMSPOSKeycard systemsTask/project managementWindows Server administrationMultitasking abilityRelationship managementCommunication skills

Required

Responsible for ensuring all technology systems are installed and working properly

Analyzes the ongoing needs of the hotel and establishes priorities for system design and implementation to develop new and/or modify the hotel's technology infrastructure

Recommends and develops solution-oriented plans for the hotel's systems design, development, operations, hardware and software purchases, budget, and technical staffing

Ensures data accuracy, security, and legal and regulatory compliance

Provides support to end users in the selection, procurement, usage, and maintenance of resort software and hardware

Communicates effectively with internal teams, guests, and other departments as required

Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems

Develop, maintain, and test disaster recovery plans

Knowledge of PC Setup and Troubleshooting, Computer Systems and Networking Technology, LAN and WAN Infrastructure, and Information Systems Mapping

Knowledge of Hotel Systems Interface, Broadband and Wi-Fi Technologies

Basic Knowledge of Payment Card Technology and of Sound Systems

Troubleshooting peripheral devices such as printers, scanners, etc

Excellent written and verbal communication skills required

Develop and maintain working relationships with co-workers and managers across departments, be open and responsive to coaching, lead and develop people

Manage schedules and timelines effectively and able to multitask

Preferred

Bachelor's degree in computer related field preferred

Five or more (5+) years of experience in Information Technology or telecom field, Hospitality Industry, Operations, or related IT support roles

Cisco or Microsoft Certification, (Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations)

Experience administering networks in a Windows Server/Workstation environment, preferably in an environment with more than 50 nodes and 2 or more domains

Deep knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications (applicable Microsoft network admin certifications - MCSE)

Experience with PMS, POS, Keycard, PBX, and Voicemail

Open weekday availability and ability to work weekends when necessary

Proficient in task/project management, including project management tools

Excellent written and verbal communication skills required

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community