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CardWorks · 14 hours ago

Customer Support Associate (NY)

Nassau County, NY

Full-time

Onsite

Entry Level

$17.50/hr - $22/hr

1+ years exp

CardWorks is a diversified consumer finance service provider, dedicated to helping people connect with possibility and opportunity. The Customer Support Associate role involves assisting customers with their accounts, resolving issues, and delivering exceptional service in a fast-paced call center environment.

Financial Services

Responsibilities

Assist and advise accountholders regarding their accounts

Answer incoming calls professionally and deliver an exceptional customer experience

Resolve questions, concerns, and account issues using established policies

Update and maintain accurate customer information in the operating system

Initiate transactions, investigations, and dispute processes

Educate customers on billing dispute procedures

Transfer calls to the proper department

Escalate calls requiring additional support

Qualification

Customer service experienceCall center experienceComputer skillsCommunication skillsGoal-oriented mindsetAdaptability

Required

High school diploma or equivalent is required

Experience working with computers is required

Strong computer skills and comfort navigating multiple applications

Clear, confident verbal communication

A goal‑oriented mindset and adaptability in a fast‑moving environment

Ability to commute and work in an office environment

Preferred

Prior customer service experience is desirable

1 plus year of related inbound or outbound call center or collections experience is desired

Experience with FDR, Evolve, or similar platforms is a plus

Benefits

Competitive Pay, including a Bonus Target or Variable Pay Incentive Program

Benefits Package -Medical, Dental, and Vision (plus much more)

401(k) Plan with Company Match

Short- & Long-Term Disability

Wellness Programs

Group Life and AD&D Insurance

Paid Vacation, Sick Days and bank Holidays

Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.