Tata Consultancy Services · 4 hours ago
LiveVox NICE Contact Developer
Plano, TX
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $110K/yr
6+ years expTata Consultancy Services is seeking a LiveVox NICE Contact Developer with expertise in NICE InContact development. The role involves working with call center technologies, scripting, and integrating various systems to enhance operational efficiency.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
6-8 year exp. in Livevox/NICE In Contact development
Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)
Strong knowledge on Nice Personal Contact Dialer
Strong knowledge on NICE IEX
Strong knowledge on Nice Quality Management
LiveVox dialer /Smart Reach hands-on with scripting
Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration
Good knowledge on AWS ; Kafka and hands-on on AWS services such as EKS ,EC2 , Lambda and Kafka configuration knowledge
Should have knowledge on salesforce call center components ( SSO configuration/SailPoint profiling /Omnichannel/call center setup /SF managed packages/Softphone integration with NICE; LiveVox switches)
Understanding of the Studio Scripting
Experience working with Kafka
Experience Nice Personal Contact Dialer
Experience in NICE IEX
Knowledge in CI/CD Tools and DevOps pipeline
Must come to office 3-4 days and be in office for client interview
Excellent Communication and Writing skills
Ability to adapt and handle frequent changes to processes and requirements
Co-ordinate with multiple teams and be cross-functional
Qualification
Required
6-8 year exp. in Livevox/NICE In Contact development
Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting)
Strong knowledge on Nice Personal Contact Dialer
Strong knowledge on NICE IEX
Strong knowledge on Nice Quality Management
LiveVox dialer /Smart Reach hands-on with scripting
Good knowledge on API GW; Elastic Stack (ELK); Snowflake integration
Good knowledge on AWS; Kafka and hands-on on AWS services such as EKS, EC2, Lambda and Kafka configuration knowledge
Should have knowledge on salesforce call center components (SSO configuration/SailPoint profiling/Omnichannel/call center setup/SF managed packages/Softphone integration with NICE; LiveVox switches)
Understanding of the Studio Scripting
Experience working with Kafka
Experience Nice Personal Contact Dialer
Experience in NICE IEX
Knowledge in CI/CD Tools and DevOps pipeline
Must come to office 3-4 days and be in office for client interview
Excellent Communication and Writing skills
Ability to adapt and handle frequent changes to processes and requirements
Co-ordinate with multiple teams and be cross-functional
BACHELOR OF COMPUTER SCIENCE
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Hindu Business Line
2026-01-16
TradingView
2026-01-16
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