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WellDyne · 2 days ago

Account Manager

United States

Contract

Onsite

Entry, Mid Level

$57K/yr - $75K/yr

2+ years exp

WellDyneRx is dedicated to providing outstanding customer service and is seeking an Account Manager to enhance client relationships. The Account Manager will be responsible for managing the service experience of assigned accounts, serving as a key liaison between clients and the company, and ensuring effective communication and issue resolution.

Call CenterConsultingHealth CareOutsourcingPharmaceuticalWellness

Responsibilities

Own the service experience of clients by working with the Client Services Team and other partners as required to ensure issues are resolved promptly and accurately meeting the client’s expectations

Responsible for the overall client relationship to include implementation support, relationship building, contract monitoring, renewals, and effective client communications

Develop and maintain strong interdepartmental relations and communication as it specifically relates to managed accounts including finance, IT, legal, sales, clinical and other departments as needed, in order to establish an understanding of client needs for implementation and ongoing services

Demonstrate a strong understanding of client’s industry and business needs to effectively support their goals with company programs

Provides utilization and service reviews for designated accounts on a scheduled basis including use of plan management and reporting tools both internally and externally

Understands and educates our clients on current topics in the industry, new product developments, and the competitive landscape. Provides collateral materials and support when necessary to help facilitate client relationship

Provides guidance to other Client Services staff specific to the entire PBM program if/when needed

Participate and/or support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas

Track and analyze key performance indicators (KPIs) to assess the effectiveness of the PBM's services and identify areas for improvement. This may involve regular reporting and presentations to clients

Resolve any concerns or problems that arise during the course of the client relationship. This could involve coordinating with internal teams, such as Clinical or Member Services, to address issues promptly

Other duties as assigned

Qualification

Account managementPBM industry experienceClient relationship managementAnalytic skillsMS Office SuiteInterpersonal skillsWritten communicationProblem-solvingAttention to detailFlexibility

Required

Bachelor's degree in Health Administration, Business, or related field desired. Proven industry experience may be acceptable in lieu of degree

A minimum of 2 years account management experience required

A minimum of 2 years PBM industry experience required

Requires ongoing learning in the pharmacy benefit management industry and continuous product knowledge development in the areas of healthcare and PBM, company specific product offerings, basic pricing components, and company capabilities and limitations

Ability to communicate with all levels of people in a manner which illustrates superior professionalism including speaking in front of groups of people

Provides timely and accurate answers to issues/inquiries from internal and external sources

Ability to prepare for, lead and direct meetings both internal and external with various participants. Directing includes keeping meetings on track, providing follow-up/meeting minutes, etc

Relationship focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and management

Excellent written communication and documentation skills

Must have the ability to use logical methods to address problems and develop effective solutions ensuring customer expectations are met or exceeded

Must have advanced attention to detail with the ability to prioritize and meet deadlines

Ability to analyze, interpret and organize information in a clear and concise manner

Analytic skills in relation to financial figures, medication utilization, and basic pharmacology

Must be proficient with desktop computer applications in the MS Office Suite

Requires knowledge and use of multiple proprietary and industry software systems and functions

Ability to adapt and be flexible in a variety of situations

Must be able to work independently as well as support, contribute and lead teams

Ability to direct and delegate to support staff as needed

May be required to stand for long periods of time at trade shows, benefit fairs, etc

Follows all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Client Services, as appropriate

Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, WellDyne Code of Conduct, Business Ethics Policies and Procedures, and other policies and procedures applicable to position

May require additional coverage times outside of regularly scheduled hours