Grand Falls Casino & Golf Resort® · 2 days ago
Systems Technician
Larchwood, IA
Full-time
Onsite
New Grad, Entry LevelGrand Falls Casino & Golf Resort® is seeking a Systems Technician I to provide frontline customer support and maintain technology systems. This role involves entitlement management, equipment deployment, compliance auditing, and problem resolution to ensure a high-quality technology experience for users.
Gambling & Casinos
Responsibilities
Entitlement services – Make basic changes related to physical and logical access. This is done by applying access and permissions based on requirements evaluation and developing solutions to achieve system functions per the requirements specifications
Procurement – Gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, recommending a solution, and propose to leadership
Assist teammates with inventory control, asset disposal, shipping and receiving
Equipment deployment – Deploy telephone, computing, and peripherals by testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and evaluation techniques
Patch management – Assist with patch management by testing and deploying security and software version updates to company computing assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process
Ticket handling
Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/ developed solutions
On call duties – Participate in the after-hours on call rotation to investigate and examine system alarms, respond to critical end user technical needs, and remediate business impacting events
Monitoring – Actively monitor company technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause
Compliance auditing – Assist with regular and ongoing compliance audit review related to entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status
Enterprise Printing - Support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with vendors to maintain the necessary supplies, maintenance kits, and problem resolution
Move Add Change – Make changes to directory services as it pertains to user rights and permissions, email distribution groups, and security entitlement. Apply change management when delivering application configurations requested by end users. Coordinate changes to physical work space and/or technology equipment
Documentation - Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines. Provide documentation to complete ticket handling that includes step by step guidelines for the action taken
Vendors – Communicate issues and assist with resolution activities with 3rd party vendors including ticket creation and remote access
Team Mentoring - Receive guidance and constructive feedback from other team members
Automation - Test software installation packages related to or running on top of machine operating systems as it pertains to software repairs and vendor-supplied patches including documenting the end result / solution
Deployment Systems - Utilize deployment systems to track assets , test machine images, test application deployment, and complete patch management deployment
Enterprise Backups - Assist with basic backup duties and tape rotation to maintain compliance
Qualification
Required
While performing the duties of this job, the team member is regularly required to sit for extended periods of time
Dexterity of hands and fingers are required to operate a computer keyboard, mouse, and other computer components
The team member frequently is required to lift and transport up to 25 pounds, and occasionally lift and/or transport up to 50 pounds
This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate
Valid driver's license is required to facilitate onsite support at various locations
Travel is required for some training. Infrequent travel may be required to support other Elite Casino Resort properties
Must be able to be licensed with the Iowa Racing and Gaming Commission. (Done on site.)
Pre-employment drug test required. Arranged by Grand Falls upon offer of employment
Company
Grand Falls Casino & Golf Resort®
Grand Falls Casino & Golf Resort® is like no other destination in the Sioux Falls, SD area.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase