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Computacenter · 18 hours ago

IT Service Delivery Manager

Atlanta Metro

Full-time

Hybrid

Mid, Senior Level

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. The IT Service Delivery Manager will be accountable for leading and managing service and change delivery for an account, ensuring service excellence and customer satisfaction while managing a team and collaborating with business leaders.

CRMHardwareInformation TechnologySoftware

H1B Sponsor Likely

Responsibilities

Lead and manage the delivery of run and change services to deliver what we’ve promised our customer and our own organization

Constantly drive us to do better for our customer and our own organization

Objectively manage performance of our internal and partner delivery teams

Be able to demonstrate understanding of our performance, what it means to our customer’s business, and what we’re doing to improve

Look to continually improve both the efficiency & effectiveness of delivery processes and services, adding value that is relevant to the customer throughout the contract lifecycle

Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks

It’s likely that you’ll have a role leading change for our customers

You’ll use your contacts and insight to identify new ways in which Computacenter can add value to our customers

You’ll work with the Snr Delivery Lead/Delivery Director as well as Group Services and other colleagues, as appropriate, to support the account strategy and to ensure that Computacenter presents itself as a single, joined-up team to the customer

You’ll make sure that colleagues in our delivery functions, and our partners who deliver to the customer, understand the strategy, the customers’ business and our place in that business

You’ll contribute to and deliver against a communications plan, both customer-facing & internal, ensuring clear & consistent messaging both verbally & in written form across various media

You’ll support Group Services in the development, negotiation and agreement of contract changes within the Customer account

You’ll support the management of the contract schedules that relate to your scope of service

You’ll ensure compliance and manage exceptions

You’ll manage the finances of your account or assigned services to ensure accurate forecasting and cost management to achieve or exceed financial baselines

You’ll support Group Services, where appropriate of costing for services in Presales

You’ll work with the Service Director/Lead and account team to define and support the engagement strategy with the customer and other stakeholders

You are likely to be the primary interface to one or more senior stakeholders within the customer organization

You’ll ensure that you maintain a positive and constructive relationship to the benefit of both organizations

Qualification

IT Service ManagementITIL ExpertFinancial ManagementSAPAnalytical SkillsStrategic ThinkingMS OfficeMS TeamsSelf-OrganizationTrust BuildingResilienceCommercial AcumenWritten CommunicationVerbal CommunicationTime Management

Required

Legally eligible to work in the United States

Bachelor's degree in Business, Information Technology or related field, or equivalent experience

You'll be an experienced practitioner in IT Service Management

You're likely trained in ITIL, possibly to Expert status

You'll know that it's not all about ITIL. You'll be able to show that you understand how IT services fit in a customers' business and how we as a service provider can add value

Good knowledge and experience of SAP, MS Office and MS Teams

Excellent attention to detail

Strategic thinking and tactical execution skills

Good knowledge of the IT industry and an understanding of IT technologies and products

Excellent written and verbal communication skills

Comfortable communicating with colleagues in different countries where English is not the first spoken language

Good self-organization and time management skills

Ability to prioritize and handle multiple requests simultaneously

Can build trust, be assertive when required and shows initiative and enthusiasm

Resilience, and able to deal with stressful situations

Business and financial acumen with strong analytical skills

Demonstrate an understanding of product supply chains

Commercially astute

Benefits

Competitive compensation plans

An attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind

Company

Computacenter

Glassdoor3.8

Computacenter is an IT services company that provides infrastructure, digital transformation, consulting, and managed services.

Founded in 1981

Hatfield, Hertford, GBR

10001+ employees

https://www.computacenter.com

H1B Sponsorship

Computacenter has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)

2020 (4)