Alpha Net ยท 23 hours ago
Service Desk Analyst
Austin, TX
Contract
Onsite
New Grad, Entry Level
$14/hr - $15/hrAlpha Net Consulting LLC is seeking a Service Desk Analyst to provide technical support to users for moderately complex computer-related issues. The role involves communicating technical problems over the phone and assisting customers in resolving software and hardware issues.
ConsultingCRMInformation TechnologySoftware
Responsibilities
Provide technical support to users for moderately complex computer related technical problems
Communicate technical issues over the phone to a variety of customers
Answer service desk telephones
Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems
Resolve or refer highly complex technical problems as appropriate
Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame
Log and track inquiries using an incident management database and maintains history records and related problem documentation
Identify customer problems and complaints to ensure that inquiries are successfully resolved
Qualification
Required
Provide technical support to users for moderately complex computer related technical problems
Communicate technical issues over the phone to a variety of customers
Answer service desk telephones
Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems
Resolve or refer highly complex technical problems as appropriate
Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame
Log and track inquiries using an incident management database and maintains history records and related problem documentation
Identify customer problems and complaints to ensure that inquiries are successfully resolved
Company
Alpha Net
Alpha Net Consulting is a global IT services firm with over two decades of experience delivering strategic IT staffing, managed services, enterprise software development, and DevOps support.
Founded in 2013
501-1000 employees
H1B Sponsorship
Alpha Net has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (45)
2023 (66)
2022 (102)
2021 (144)
2020 (185)
Funding
Current Stage
Late StageLeadership Team
Arun Thakur
Managing Partner
Surjit Bedi
Founder & President
Company data provided by crunchbase