Sea Island Company · 17 hours ago
CRM and Analytics Coordinator - Sales & Marketing (Full Time)
St Simons Island, GA
Full-time
Onsite
Entry, Mid LevelSea Island Company is looking for a CRM and Analytics Coordinator to support their Marketing Department. The role involves managing guest database functions, executing email marketing campaigns, and collaborating with cross-functional teams to enhance guest engagement and satisfaction.
Travel
Responsibilities
Support the planning, execution, and optimization of guest database and email communications
Manage the daily functions of database accuracy, guest/prospect segmentation, marketing analysis, guest satisfaction survey analysis and communication, marketing emails, transactional emails, and automated emails
Assist in enhancing CRM processes, execute email marketing campaigns, and provide insights that optimize guest engagement across the entire lifecycle
Collaborate with cross-functional teams, ensure compliance with privacy and email regulations, and support strategic planning through analytics, testing, and reporting
Ensure clean, accurate data and use it to deliver timely, relevant, and personalized communications
Shape how guests experience the resort long before they arrive through thoughtful segmentation, effective email journeys, and tailored marketing touchpoints
Use data-driven insights to improve the resort’s ability to anticipate guest needs, reduce friction during booking, and enhance satisfaction through targeted offers and information
Collaborate on guest surveys and continuous optimization to ensure the voice of the guest informs future improvements
Maintain data accuracy, improve CRM functionality, and deliver targeted communications to help convert prospects into guests, increase loyalty, and support business growth
Uphold and ensure compliance with departmental procedures, including standards for quality, timing, attendance, appearance
Follow and ensure all Sea Island safety protocols are consistently met
Maintain situational awareness of surroundings, keeping an eye on all areas for tidiness and any general maintenance issues, ensuring that all are corrected or reported immediately
Build and work in concert with vertical departments to help resolve any issues that arise in a timely and positive way, following up as needed
Partner with cross-departmental teams to ensure program details are accurate and promoted effectively
Be proactive in aiding when needed and be willing to help with other areas or duties as requested
Timely execute other duties as delegated by leadership
Qualification
Required
Detail-oriented and self-motivated problem-solving individual
Ability to manage competing priorities and multiple deadlines
Strong project management experience with the ability to manage projects from beginning to end
Positive attitude and ability to work with a variety of people
Ability to cooperate with coworkers efficiently and effectively
Experience in enhancing CRM processes
Experience in executing email marketing campaigns
Ability to provide insights that optimize guest engagement across the entire lifecycle
Collaboration with cross-functional teams
Ensuring compliance with privacy and email regulations
Support strategic planning through analytics, testing, and reporting
Ensuring clean, accurate data for timely, relevant, and personalized communications
Experience with thoughtful segmentation and effective email journeys
Ability to deliver targeted communications
Experience in maintaining data accuracy and improving CRM functionality
Commitment to enriching lives and genuine hospitality
Upholding and ensuring compliance with departmental procedures
Following and ensuring all Sea Island safety protocols are consistently met
Maintaining situational awareness of surroundings
Building and working in concert with vertical departments
Proactive in aiding when needed and willing to help with other areas or duties as requested
Ability to timely execute other duties as delegated by leadership
Company
Sea Island Company
Guests at the Sea Island Resort enjoy 5 star accommodations, world-class dining , spa, three championship golf courses,.
Founded in 1928
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Steilen
President and CEO
Mark Sipple
POC Outside services Retreat Golf Course
Company data provided by crunchbase