Ledgent Technology · 11 hours ago
Level 2 IT Support
Bloomington, MN
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $60K/yr
2+ years expLedgent Technology is a growing Managed Services team seeking an experienced Level 2 IT Support Specialist with strong technical troubleshooting abilities. This role involves providing Tier 2 support for various technical issues, managing a high-volume ticket queue, and assisting with client onboarding and project deployments.
Staffing & Recruiting
Hiring Manager
Mara Pieper
Responsibilities
Provide Tier 2 support for issues related to: Microsoft 365 (Exchange, Teams, SharePoint, Intune), Windows 10/11 and Windows Server, Azure AD/Entra and Active Directory (GPOs, OU management, permissions), Networking (VLANs, firewall rules, VPNs, wireless, DHCP, DNS, NAT), Security tools (EDR, MFA, conditional access policies), Backup systems (including cloud backup and BDR platforms)
Travel to client sites across the Twin Cities metro (typically 1-2 times per week, short visits)
Troubleshoot workstation, server, and network issues onsite
Support new client onboarding, software setup, system deployments, and documentation
Assist with small-to-medium projects, including: Microsoft 365 migrations, Hardware refreshes, Server upgrades, Network upgrades (firewalls, switches, wireless access points)
Manage 10-15 assigned tickets per day with full ownership from intake to resolution
Maintain excellent communication, timely updates, and thorough documentation
Work alongside Level 1 technicians, assisting with escalations and mentoring
Contribute to internal SOPs and knowledge base articles
Identify recurring issues and recommend proactive solutions
Serve as a primary technical contact for a new client group (title industry), during the first 3 months and as needed for subsequent new client onboarding, completing training, software rollout, and documentation
Demonstrate strong professionalism, communication, and customer service skills
Qualification
Required
2-4 years of professional IT support experience (MSP experience helpful but not required)
Proficiency with Windows desktop/server environments
Proficiency with Microsoft 365 administration
Proficiency with Azure AD/Entra basics
Proficiency with Active Directory
Proficiency with MSP toolsets (RMM, PSA, EDR, backup systems)
Valid driver's license and reliable transportation; mileage reimbursed
Networking experience with firewalls, VPNs, and wireless technologies; exposure to WatchGuard, SonicWall, or Fortinet is a plus
Ability to manage multiple priorities and work independently with minimal supervision
Strong documentation habits (experience with IT Glue or similar platforms)
Excellent communication skills, especially with non-technical users
Positive, solutions-oriented attitude with interest in career growth
Benefits
Work with modern cloud, networking, and cybersecurity technologies.
Clear career path opportunities (Senior Engineer, Project Engineer, Team Lead).
Remote‑friendly environment with a supportive, highly collaborative team.
Exposure to diverse clients and technical environments.
Opportunity to help shape processes and grow with a rapidly developing team.
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase