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Physical Therapy at St. Luke's · 12 hours ago

Regional Manager-Crisis Intervention

Bethlehem, PA

Full-time

Onsite

Senior Level

5+ years exp

St. Luke's is dedicated to providing excellent care and support for the sick and injured. The Regional Manager, Crisis Intervention will oversee clinical and operational responsibilities for an identified service area, ensuring quality patient care and managing personnel within their defined area.

Health CareHospitalRehabilitation

Responsibilities

Responsible for facilitating the evaluation and disposition of patients presenting with mental health or substance abuse needs in the Emergency Department (ED). Works with internal and external providers to ensure clinically appropriate outcomes

Demonstrates skill as a member of the Control Team, in responding to agitation/violent behavior of individuals requiring verbal de-escalation and/or physical restraint. Demonstrates competence in caring for the agitated/violent patient, who may require treatment with seclusion/restraints

Responsible for all aspects of personnel management within their defined area, including hiring, performance management, and evaluation

In collaboration with Quality and Patient Safety and Network Compliance, will ensure thorough documentation and maintenance of clinical records of all patient contact to meet standards of regulatory bodies. Performs regular audits of staff documentation to ensure compliance

Assists in the scheduling of sites within assigned region to maintain coverage within budget parameters and productivity plans

Communicates with staff regarding department and Network updates

Ensures maintenance of required elements for evaluation and renewal of identified grants

Manages relationships and serves as the Subject Matter Expert (SME) for assigned region with external providers, community partners, single county authorities (SCAs), payors, and other agencies

Assist in data collection and analysis including but not limited to quality, data reporting, and fidelity of program management of crisis phone line, site-based crisis services, and those services provided by mobile crisis partners

Represents Crisis Intervention Services and SLUHN on internal and external meetings to include SCAs, payors, and community partners

Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Documentation is completed in a professional and timely manner, and in accordance with hospital policy

Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements

Demonstrates/models the Network’s PCRAFT values during interactions with all customers

Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety

Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices

Complies with Network and departmental policies regarding attendance and dress code

Qualification

Mental health expertiseCrisis interventionLeadership abilitiesHuman Services degreeClinical experienceBasic computer skillsHuman Resources managementFinancial Resource ManagementRegulationsInterpersonal skills

Required

Master's degree in a Human Services field required

Mental health professional with a minimum of five (5) years clinical experience with demonstrated leadership abilities required

Sound clinical knowledge in area to be managed, strong interpersonal skills, basic computer skills required

Demonstrates ability in Human Resources and Financial Resource Management

Demonstrates understanding and maintains knowledge of mental health regulations and procedures as they pertain to patient rights and status of admission

Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated