Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital · 17 hours ago
Patient Service Representative Float-Immediate Care Center Glenview Full Time Days
Glenview, IL
Full-time
Onsite
New Grad, Entry Level
0+ years expNorthwestern Medicine is a healthcare organization committed to delivering world-class care. The Patient Service Representative - Float supports the service area by checking patients in and out of appointments while demonstrating exemplary customer service when assisting patients and guests.
Hospital & Health Care
Responsibilities
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit
Completes check-in/out functions as directed
Confirms and updates patient identification and demographic/insurance information
Completes patient registration as needed
Obtains patient consents/authorizations
Collects co-payments, past due balances and point of service payments
Posts payments, process billing information and perform “end of day” cash drawer closing
Keeps waiting area clean and comfortable
Informs patients of any delays or changes in appointment status
Schedules appointments as necessary
For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments
May perform other duties as assigned
Qualification
Required
High school diploma or GED equivalent
Zero (0) to two (2) years' experience in a customer service position
Preferred
Bachelor's degree
Previous experience in a healthcare setting
Working knowledge of medical terminology
Bilingual
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Company
Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital
Catherine Gratz Griffin Lake Forest Hospital is a 201-bed community hospital with 700 physicians board-certified in 90 medical specialties, conveniently located in offices throughout Lake County.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kasia Gebicz
Clinical Coordinator, BSN, CNOR
Kristi Sparks
Executive Assistant to Chief Nursing Officer
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