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Find Great People | FGP · 2 days ago

Bilingual Customer Service Representative

West Columbia, SC

Full-time

Onsite

New Grad, Entry Level

$40K/yr - $55K/yr

FGP is seeking a personable, solutions-oriented Bilingual Customer Service Representative who is fluent in both English and Spanish. The role involves assisting customers with account inquiries and transaction support while maintaining a positive attitude and collaborating with team members to enhance service delivery.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Hiring Manager

Courtney Wilson

Responsibilities

Assist customers with account inquiries, transaction support, and financial distributions via phone, email, or chat

Maintain a professional, compassionate, and positive attitude while resolving customer issues efficiently

Collaborate with team members to improve service delivery and customer satisfaction

Document customer interactions accurately and follow up on outstanding issues

Continuously develop product knowledge and communication skills to provide the best support possible

Qualification

Bilingual proficiencyCustomer service experienceBanking experienceEmpathyWritten communicationVerbal communicationAdaptabilityCollaboration

Required

Bilingual proficiency in English and Spanish (must be able to communicate effectively in both languages)

Strong customer service personality with a service-minded, empathetic approach

Excellent written and verbal communication skills

Humble, down-to-earth attitude; and collaborative

Ability to provide innovative solutions and support to customers

Adaptability to a growing support environment as our Spanish-speaking clientele increases

Preferred

Banking or financial services experience (preferred but not mandatory)

Benefits

Comprehensive benefits package including health, dental, and vision coverage

Supportive team environment with mentorship and ongoing training

Chance to be part of a dynamic, growing organization committed to your success

Company

Find Great People | FGP

Find Great People (FGP) is a nationally recognized talent acquisition and human resources consulting firm.

Founded in 1982

Greenville, South Carolina, USA

51-200 employees

Funding

Current Stage

Growth Stage

Leadership Team

Betsy Anthony

Chief Operating Officer, Senior Talent Consultant

Recent News

London Loves Business

Rcapital acquires aerospace and defence engineering business FGP Group, securing hundreds of jobs

2024-02-05

Company data provided by crunchbase