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Arconic · 13 hours ago

Sr. Customer Service and Sales Representative - Industrial

4879 State Street, Bettendorf, IA, 52722, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Arconic is currently seeking a Sr. Customer Service and Sales Representative - Industrial to join our Rolled Products Headquarters business unit at our Davenport Works Operations facility. The role involves managing day-to-day account activities, providing direct customer service, and ensuring the highest level of customer satisfaction while acting as a liaison between the business and its customers.

AerospaceAutomotiveBuilding MaterialConstructionMechanical Engineering

No H1B

U.S. Citizen Only

Responsibilities

Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant

Establish and/or enhance positive customer relationships

Work closely with Supply Chain Management at the plant to ensure material is available to the end customer

Translate customer requirements and specifications prior to order entry

Prepare written quotations to quote pricing

Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers

Work closely with support staff providing guidance regarding the customer order cycle process

Qualification

Customer ServiceSales ExperienceSupply Chain ManagementOracleData AnalysisService OrientationWrittenVerbal ExpressionInductive ReasoningProblem SensitivityNegotiationTime Management

Required

Associates degree from an accredited institution

Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position

This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee