Petvisor · 15 hours ago
Sr. Manager, Customer Success
United States
Full-time
Remote
Senior Level, Lead/Staff
$122K/yr - $138K/yr
8+ years expPetDesk is looking for a Senior Manager of Customer Success to lead their CSM teams serving the Independent Market. The role involves managing and developing a team to strengthen customer relationships, increase product adoption, drive retention, and grow revenue while collaborating with Sales, Marketing, and Product teams.
Business IntelligenceSoftwareVeterinary
Responsibilities
Lead, coach, and develop a high-performing team of Customer Success Managers focused on adoption, retention, and revenue expansion within the Independent Market
Establish clear performance metrics tied to renewal, expansion, and customer satisfaction goals; drive accountability through regular reviews and feedback loops
Partner with Sales leadership to build and refine account growth strategies, including segmentation, targeting, and expansion playbooks
Collaborate cross-functionally with Sales, Marketing, and Product to ensure consistent customer messaging, feedback integration, and product alignment
Analyze customer data, adoption trends, and health scores to identify growth opportunities and proactively address risks
Evolve success frameworks, processes, and tools to increase team efficiency and scalability
Champion the voice of the customer — ensuring insights inform product roadmap and go-to-market strategies
Drive alignment on key customer initiatives across the organization to support retention, expansion, and long-term value realization
Inspire a culture of ownership, accountability, and revenue mindset within the CSM team
Qualification
Required
8+ years of experience in Customer Success, Account Management, or a related function, including 5+ years in a leadership role
Proven track record of leading customer-facing teams that deliver measurable results in retention and expansion revenue
Strong business acumen with the ability to translate data into strategic insights and action plans
Excellent relationship-building and communication skills, with experience influencing cross-functional teams
Deep understanding of customer success metrics, sales motions, and SaaS business models
Experience using CRM and analytics tools (e.g., Salesforce, ChurnZero, Pendo) to drive strategy and decision-making
Ability to thrive in a fast-moving, high-growth environment with a bias for execution
Benefits
Medical coverage for employees and dependents (80-90% covered by employer)
Employer HSA contribution with HDHP
401(k) match up to 3.5%
Dependent Care Flexible Spending Account (FSA)
Dental & Vision coverage available
Basic Life and AD&D Insurance
Short and Long Term Disability
Flexible Time Off & 12 Paid Annual Holidays
Paid Parental Leave
Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
$250 Annual Stipend for Learning and Development
Company
Petvisor
Petvisor is a veterinary and pet services business management and client engagement software company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
Apax Digital
2023-11-14Series Unknown· $100M
Leadership Team
Tim Callahan
Chief Executive Officer
Mikhail Opletayev
Chief Technology Officer
Recent News
Company data provided by crunchbase