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Serco · 21 hours ago

Lab Technician - Newport, Rhode Island

Middletown, RI

Full-time

Onsite

Mid Level

3+ years exp

Serco is seeking a Lab Technician for their MILSACOM contract supporting NUWCDIVNPT in Newport, RI. In this role, you will provide technical assistance, operate and maintain laboratory equipment, and perform communications security operations to support Fleet requests and test events.

AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide distance (e.g., telephone, chat, or e-mail) technical assistance in response to Fleet requests received via SubHDR hotline, Information Technology System Management (ITSM) tickets, naval messages (e.g., Casualty Report (CASREP)), or e-mails to resolve terminal, antenna system, and associated baseband equipment hardware, communications planning, software, logistics, documentation, and training issues. The contractor shall submit or update existing ITSM problem report tickets to document issues, recommendations provided, and actions taken to resolve them

Operate, troubleshoot, and perform preventative and corrective maintenance on laboratory and facility support equipment. The contractor shall submit ITSM problem reports to document equipment failures or equipment that is not operating per specifications

Perform Communications Security (COMSEC) and keymat operations. The contractor shall comply with local NUWCDIVNPT COMSEC policies in the performance of their duties as a COMSEC user. The contractor shall report completion of any COMSEC user tasking to the lab manager (or alternate) via E-mail. The contractor shall immediately report any COMSEC related issues to their Government lab manager or a NUWCDIVNPT COMSEC Account Manager (CAM) if the lab manager is not available

Generate NMT images per satellite access authorizations and EHF Service Plans in support of SESIF and Fleet test events

Perform laboratory hardware and software configuration control management. Configure lab and applicable equipment to support test events. The contractor shall update and maintain laboratory device records (list or database) per Applicable Documents, and prepare and submit laboratory baseline records to the SESIF Work Center Manager

Prepare and submit satellite access requests per Government test requirements, and submit post mission after action reports using Joint Integrated SATCOM Tool (JIST) or equivalent

Download and install monthly T-MPSS MPE global scenario updates, and perform data item group imports and exports. The contractor shall document updates in laboratory logbooks

Qualification

Common Submarine Radio RoomNavy Multiband TerminalMILSATCOM experienceCommunications Security (COMSEC)Laboratory hardware configurationJoint Integrated SATCOM ToolTechnical assistancePreventative maintenanceTroubleshootingLab environment experience

Required

An active DoD Secret Security clearance

A High School Diploma

3 years of combined experience: Common Submarine Radio Room (CSRR) experience, Navy Multiband Terminal (NMT) experience, MILSATCOM experience

The ability to work on-site

The ability to travel up to 10%

Preferred

Experience working in a lab environment

Benefits

Medical, dental, and vision insurance

Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

401(k) plan that includes employer matching funds

Tuition reimbursement program

Life insurance and disability coverage

Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Employee Assistance Plan