Canlan Sports · 1 day ago
Customer Care Associate
West Dundee, IL
Part-time
Onsite
Entry Level
$15/hr - $15.50/hr
1+ years expCanlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. They are seeking a Customer Care Associate (CCA) who will provide professional and efficient customer service while ensuring health and safety protocols are followed. The CCA will serve as the primary point of contact for walk-in customers and the Contact Center, managing inquiries and ensuring a safe environment for all visitors.
Recreational Facilities & Services
Responsibilities
Welcome and provide service for walk-in customers in a friendly and competent manner
Answer customer questions and concerns or escalate to the appropriate department
Accept payments and provides receipts to customers for drop-in programs, contract, programs and league or tournament payments
Take casual/spot rental bookings, prepare contracts and collects fees
Be the primary point of contact for the Contact Center
Report repair and maintenance requirements to Operations department personnel
Maintain a safe environment for customers and employees, by identifying and managing potential risk situations or escalating to the appropriate manager
Manage traffic into, out of and in each Zone (viewing zones, ice level zones), ensuring athletes /coaches/spectators maintain physical distancing
Guide traffic in the Zone to the change rooms and get the athletes from their rooms to the ice and vice versa.?
Enforce the physical distancing rules and the other sport complex rules (no spitting, water bottles filled, wear mask, face shield, etc.)
The main point of contact in emergency situations and is aware of all emergency contact details
May be required to provide 1st Aid in the event of an incident
May be required to carry-out disinfection duties such as cleaning door handles, benches, and other high-touch points
Adhere to Risk Management policies and procedures as governed by legislative requirements
Comply with the Sports Complex Health and Safety Committee and report any unsafe Health & Safety conditions
Is "WHMIS" (Canada) or “HAZCOM” (US) and "Workplace Violence" trained
Is aware and understands implementation of the Complex Emergency Plan, Incident Reports and knows the location and how to use the First Aid Kit, Eye Wash Station and Defibrillator
Wear appropriate Personal Protective Equipment (PPE) when required
Assign high priority on Customer Satisfaction and display a solid “service attitude”
Participate in keeping all areas of the complex neat, tidy, and safe at all times
Adhere to and support: The Canlan Sports Mission, Vision and Culture Statements, Company policies, procedures, and best practices, The Customer Service Charter, and Canlan Sports Central priorities
Understand current promotions and take initiative to actively sell and products and services
Proactively resolve or escalate any guest, staff, or personal concerns to manager
Assist in training of new employees and mentor junior staff members
Take responsibility to help and assist in other departments / areas as needed (based on ability)
Qualification
Required
Willingness and ability to work flexible hours (evenings & weekends)
At least one year office and customer service experience
Experienced handling credit card payments
Comfortable working with new systems and technology (iPads, point of sale, CRM)
Able to work well under pressure and pay particular attention to deadlines
Basic understanding of accounting principles and practices
Demonstrated computer skills, notably in Microsoft Word and Excel
Thorough, organized, articulate and punctual
Great communication skills and professional and positive attitude
Able to manage and diffuse difficult situations
Company
Canlan Sports
Canlan Sports provides inclusive, accessible, and environmentally-friendly spaces for people to stay active, play sports and connect to their communities.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase