CDK Global · 13 hours ago
Customer Success Specialist Fixed Operations
Hoffman Estates, IL
Full-time
Hybrid
Mid Level
$66K/yr - $82K/yr
3+ years expCDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers in the automotive industry. The Customer Success Specialist is responsible for providing best-in-class customer service, utilizing product knowledge to enhance customer engagement and adoption of CDK products.
Computer Software
Responsibilities
Develops a productive working relationship with CSM team, partnering successfully to deliver best-in-class customer service to low touch clients. Partners with client's dedicated CSM to provide product-specific expertise in an effort to grow CDK product adoption
Discuss and demonstrate CDK product functionality and industry insights at a basic level, specifically Fixed Operations
Provide customers with guidance, helping help them to achieve basic industry standards
Follow established parts and service application utilization benchmarks that are achievable & guide customers on best practices to meet those benchmarks
Complete client training, consultation, operational adjustment or best practice requests to drive additional value and utilization for CDK clients
Escalate blockers to Customer Care, ensuring client is able to achieve visible value and utilization
Utilize opportunities to continue growth and knowledge base on the CDK suite of products
Utilize training resources and provide reference documentation to customer
Participate in digital success webinars to customers
Ensure a high level of consistent documentation of dealer engagements relating to improved performance as a result of targeted training, new product expansion, and issue resolution
Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers
Qualification
Required
Minimum of 3 years of retail automotive experience required
High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
Extensive experience in dealers fixed operations processes and workflows
Ability to work and influence both internal and external stakeholders
Ability to work as a team member with limited supervision
Outstanding customer service skills
Organization and prioritizations skills
Time management and completion of tasks to a definite deadline
Strong communication skills with peers as well as clients, both oral as well as written
Effective at engaging and articulating value with emphasis on promoting adoption and expansion
Good relationship and collaboration skills to engage senior and executive level dealership associates
Ability to travel up to 50% to 75%
Preferred
3+ years of Dealerships experience preferred
Extensive experience Dealers processes and workflows
Understanding of CDK's org structure, solutions, implementation and service models
BA/BS preferred
Benefits
Medical, dental, and vision benefits
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Company
CDK Global
CDK Global is a leading provider of retail technology and software as a service (SaaS) solutions that help dealers and auto manufacturers run their businesses more efficiently, drive improved profitability and create frictionless purchasing and ownership experiences for consumers.
5001-10000 employees
H1B Sponsorship
CDK Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (40)
2023 (27)
2022 (48)
2021 (54)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Mike Lenz
Co-Founder
David Penney
Chief Financial Officer
Recent News
2025-09-23
Digital Commerce 360
2025-09-12
MIT Technology Review
2025-09-12
Company data provided by crunchbase