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Wabtec Corporation · 20 hours ago

Senior Director, Operations and Program Management

Norcross, GA

Full-time

Onsite

Director/Executive

$161K/yr - $230K/yr

10+ years exp

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. The Senior Director, Operations and Program Management will lead the Professional Services organization, driving operational excellence and managing the successful implementation of solutions at client sites while collaborating with various teams to enhance project delivery and organizational strategies.

Railroad Manufacture

No H1B

Responsibilities

Responsible for building a strong team of project managers and implementation specialists with the ability to scale capacity for implementations across multiple global clients and for the KinetiX product line. Responsible for building project execution and revenue delivery as a core competency for KinetiX

Work closely with Product, Sales and Engineering teams to help close new deals, influence product organization to deliver the highest customer value features first, tightly manage and improve project margins by managing scope creep, customer expectations, and streamlining processes to improve the consistency and efficiency of project delivery, and grow product line revenue through expansion of and offering other value added services

Serve as the General Manager of the NIT (Track Inspection) business. This includes ensuring financial commitments are achieved. NIT commercial, services, and product teams are included in the accountabilities of this role

Be the executive point of contact for customers during the project implementation phase, manage all executive stakeholder communication, progress reporting, and executive escalations

Focus on attracting and retaining talent, building a high-performing team, setting measurable goals and expectations for team members, providing coaching and training for professional growth and success, and enhancing the organization’s project management capability

Manage the Professional Services practice to an agreed set of metrics and help set the vision for its evolution

Manage financial and resourcing constraints; define budgets and targets for projects and annual plans for the entire organization, perform initial and final financial reviews, and ensure ongoing budget tracking

Create and drive an operating structure for the Group Vice President to improve visibility to and execution of business operations, including all functions, product lines, customers, and partners for Logistics, Analytics, and Digital Mine

Take a leadership role in unifying operations leads in the respective business lines to ensure consistency and drive best practices

Develop, implement, and drive systems of accountability across the Staff and organization to ensure the business achieves its growth targets and delivers on financial metrics

Lead and partner on special projects and initiatives of strategic importance to the Group Vice President, including inorganic activity

Autonomously drive initiatives and anticipate potential challenges that could cause the business to miss its targets, acting to mitigate those potential risks and capitalize on opportunities

Autonomously lead and partner with teams to identify and execute on business and productivity improvement projects that improve the team’s ability to execute and/or decrease costs to improve profitability

Collaborate cross-functionally with HR, P&L Leaders, and Finance leaders to solve complex problems related to resource supply & demand scenarios, budget changes, project schedules, operating plan management, and strategic planning as needed

Support inorganic growth through market analysis, the identification of targets, alignment of targets with our stated growth and product strategies, due diligence, and deal closure

Support managers with vendor management and sourcing needs for professional services, staff augmentation, and SW licenses and tools. Be the primary interface between engineering and sourcing and strategic suppliers for engineering needs. Coach and support managers on contingent worker compliance standards

Develop and monitor metrics to drive execution in the overall engineering organization, perform detailed data analysis, and deliver executive-level reports and presentations that address budget adherence, variances, resourcing needs, skill gaps, etc

Qualification

Operations LeadershipClient Relationship ManagementFinancial ManagementProject ManagementAnalytical SkillsSoftware Development PracticesProfessional Services ManagementTeam LeadershipEngineering ToolsChange ManagementCommunication SkillsProblem-Solving SkillsCollaborationMotivation

Required

Bachelor's Degree from an accredited four-year university or college

Minimum of 10 years of experience in engineering, software development practices, project/program management, and/or other operations-centric role

Prior experience in partnerships, contracts, and/or commercial operations

Strong analytical skills for evaluating information carefully and solving complex problems

Highly motivated person who is passionate about collaborating with others to drive business results and can motivate others to do the same to improve the organization

A team player who is open-minded, proactive, and process-driven

Proficiency in commonly used tools in engineering, like Rally, Confluence, Clarity, Power BI, WorkBoard (or equivalent tools)