S&S Activewear · 15 hours ago
Web Strategic Coordinator (PRIMELINE) Remote Available
United States
Full-time
Remote
Entry, Mid Level
$19/hr - $19/hr
2+ years expS&S Activewear is a leading North American distributor of imprintable apparel, and they are seeking a Web Strategic Coordinator to manage order flow and serve as the primary contact for web strategic customers. The role focuses on building customer relationships, ensuring satisfaction, and coordinating order management processes within the Promotional Products Industry.
ApparelFashionLifestyle
No H1B
Responsibilities
Focus on relationship building and ensure customer satisfaction by providing professional customer support
Address all customer inquiries in a timely and professional manner, including but not limited to requests for information, sales order confirmations, sales order status, expedite requests, acknowledgments, periodic reports, complaints, returns. (All customers in Territory)
Act as Voice of the Customer, by working closely with Entry, Art, Planning, Production, Procurement, Quality Control/Assurance, and Warehouse to ensure customer shipments are completed on time and customer expectations are met
Utilize searches and dashboards, monitor order flow for Dedicated accounts, ensuring orders are moving through the pipeline
Resolve order issues and offer solutions
Responsible for reporting, documenting, and escalating any system related issues and functionalities. Administers issue tracking process and compiles customer feedback
Adhere to individual and departmental SLAs as published by the Director of Order Management
Answer calls presented through the decoration queues
Coordinate decoration orders for both apparel and hard goods orders
Coordinate special orders with multiple delivery addresses
Ensure time sensitive orders are completed, shipped, and received by the customer
Ensure satisfactory resolutions to customer situations while adhering to Company policies and procedures
Operate within a dedicated account structure and maintain excellent relationships with a specific group of accounts
Adhere to individual and departmental KPI’s as published by the Director of the department
Other duties/projects as required by department manager
Qualification
Required
Post secondary education or equivalent industry related experience
Strong English written and verbal communication skills
Minimum 2 years of Order Management experience/ technical customer service skills
Strong technical skills to easily utilize multiple software programs and platforms
Proficient in Microsoft Office and knowledge of Decoration Services processes and proprietary decoration software
Ability to multi-task, prioritize within a fast-paced work environment
Ability to handle large volumes of work while maintaining very tight deadlines
Strong attention to detail and good analytical skills
Ability to manage time and work efficiently with minimum supervision
Strong interpersonal skills to work effectively with internal departments
Ability to work overtime when offered and some weekends
Benefits
Vacation
Personal, and Sick time
Medical, Dental, Vision, Life Insurance, and Disability coverage
Flexible Spending Accounts
401(k) plan
Discounts on brand‑name apparel
Fun employee events
Meaningful opportunities for growth and advancement
Company
S&S Activewear
S&S Activewear is a leading, technology-enabled apparel and accessory distributor in the US and Canada, with 4M+ sq ft of warehouse space.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-20Acquired
Leadership Team
Christopher Kodosky
Chief Financial Officer (CFO)
Alaina Brooks
Chief Legal Officer
Recent News
2025-08-08
Gildan Activewear, Inc.
2025-08-06
Company data provided by crunchbase