Help Desk Technician jobs in United States
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Recru · 9 hours ago

Help Desk Technician

positionHouston, TX
timeContract
remoteOnsite
seniorityEntry Level
date2+ years exp

Recru is seeking a Level 1 Help Desk Technician to serve as the initial point of contact for technical support needs. This role involves troubleshooting, user support, and contributing to an excellent overall IT experience, while assisting with device lifecycle tasks and workstation setup.

Information Technology & Services
Hiring Manager
Allie Evans
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Responsibilities

Respond to IT support requests via ticketing system, email, chat, walk-ins, and phone
Deliver prompt, customer‑focused support while meeting established SLAs
Troubleshoot and resolve hardware, software, and connectivity issues
Escalate more complex problems with clear and complete documentation
Create and maintain support documentation and knowledge base articles
Track, manage, and prioritize tickets accurately within the system
Assist with user onboarding and offboarding
Follow established IT processes, security standards, and best practices

Qualification

IT support experienceMicrosoft applicationsWindows environmentsRemote support toolsTicketing platformsCustomer-centric approachWillingness to learnCommunication skillsOrganizational abilitiesTeam player

Required

2+ years of professional IT support experience
Strong verbal and written communication skills
Customer‑centric approach with a positive, helpful attitude
Ability to explain technical concepts in a clear, simple manner
Willingness to learn and adapt in a fast-paced environment
Solid computer proficiency and familiarity with Microsoft applications
Strong organizational abilities with effective multitasking and prioritization skills
Dependable, professional team player

Preferred

Experience with Windows, Android, and iOS environments
Familiarity with cloud‑only environments
Experience using remote support tools
Background with ticketing platforms such as Jira, ServiceNow, or Freshdesk
Relevant certifications such as CompTIA A+, Network+, MS‑900, or AZ‑900

Company

Recru

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As IT staffing specialists, we know what you’re going through–because we’ve been there, too.
dateFounded in 2019
location
Houston, Texas, US
people-size51-200 employees
web-link
http://www.Recru.us

Funding

Current Stage
Growth Stage

Leadership Team

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Jordan Brown
Chief Executive Officer
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Katie (Conner) Geuther
Co-Founder and Senior Account Executive
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Company data provided by crunchbase