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PPG · 5 hours ago

Inside Sales Representative

Huntsville, AL

Full-time

Hybrid

Mid Level

4+ years exp

PPG is a company that focuses on protecting and beautifying the world through innovation and sustainability. They are seeking an Aerospace Inside Sales Representative to manage the full customer order lifecycle, serve as the primary point of contact for customer inquiries, and collaborate with internal teams to ensure timely order fulfillment.

Chemicals

No H1B

U.S. Citizen Only

Responsibilities

Process incoming purchase orders from customers and provide acknowledgement

Provide updates to customers on purchase order delivery progress

Participate in scheduled calls/meetings with customers to review open orders, pending returns, etc

Allocate parts for shipment. Work with various departments to ensure orders ship in a timely manner

Send Quotations and Dispositions to customers

Work with customers to resolve Returned Goods issues

Assist AR team to resolve customers issues that are blocking payments

Be the primary point of contact for customer inquiries about products, order status, or complaints. Escalate inquiries to respective department or commercial team to get feedback for customers

Obtain and maintain Export Documentation

Maintain accurate and detailed records of customer complaints, orders and interactions

Provide support for AOG (Aircraft on Ground) requirements. Carry AOG cellphone on a rotating basis (one-week intervals), to provide 24-hour support

Qualification

Customer service experienceCustomer relationship managementManufacturing environment experienceStakeholder managementHigh volume email handling

Required

Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply

College Degree or 4+ years of customer service experience is required

Capable of managing stakeholders with significant influencing ability at all levels in the organization

Strong customer relationship management experience

Able to handle a high volume of emails and deal with a wide variety of customers

Preferred

Experience in a manufacturing environment preferred

Company

PPG

Glassdoor3.6

PPG: WE PROTECT AND BEAUTIFY THE WORLD® At PPG (NYSE:PPG), we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for more than 140 years.

Founded in 1883

Pittsburgh, PA, US

10001+ employees