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FANBASIS · 1 day ago

Dispute & Chargeback Representative (Representment)

Miami, FL

Full-time

Hybrid

Entry, Mid Level

1+ years exp

FanBasis is a leading platform enabling entrepreneurs, experts, and creators to build and scale digital product and service-based businesses. They are seeking a detail-oriented and proactive Dispute & Chargeback Representative to manage the full representment lifecycle across card networks and payment processors, ensuring efficient handling of disputes and compliance with regulations.

Content Creators

Responsibilities

Manage end-to-end chargeback and dispute representment across card networks (Visa, Mastercard, Amex, Discover)

Review dispute cases, collect supporting documentation, and submit representment responses within required timelines

Analyze dispute reason codes and determine optimal response strategies

Track dispute outcomes and identify trends related to fraud, customer behavior, or merchant errors

Collaborate with internal teams to improve dispute win rates and reduce future chargebacks

Maintain accurate records and reporting on dispute metrics and performance

Ensure compliance with card network rules and payment processor guidelines

Support continuous improvement of internal dispute processes and workflows

Qualification

Chargeback managementDispute processesAnalytical skillsPayment processorsFraud toolsData analysisCommunication skillsOrganizational skillsAttention to detail

Required

1–3+ years of experience handling chargebacks, disputes, or representment (fintech, payments, e-commerce, or SaaS preferred)

Strong understanding of card network dispute processes and reason codes

Exceptional attention to detail and organizational skills

Ability to manage high volumes of cases under strict deadlines

Analytical mindset with the ability to identify trends and root causes

Clear written and verbal communication skills

Comfortable working in fast-paced, high-growth environments

Preferred

Experience with payment processors (Stripe, Adyen, Checkout.com, etc.)

Familiarity with fraud tools and risk management systems

Experience supporting creator platforms, marketplaces, or subscription businesses

SQL, reporting, or data analysis experience

Benefits

Competitive salary and benefits package

Gym membership packages

Paid time off and company-paid holidays

Team-Buidling events, company lunches, and swag

Opportunity to be a part of a fast-growing team of Industry Experts.

Company

FANBASIS

FanBasis a digital experience marketplace for celebrities, athletes, influencers, and artists to sell digital experiences of all kinds.

Founded in 2020

Miami, Florida, USA

11-50 employees

https://fanbasis.com

Funding

Current Stage

Early Stage

Total Funding

$20M

Key Investors

Left Lane Capital

2025-05-20Series A· $20M

Leadership Team

Yash Daftary

Chief Executive Officer & Founder

L

Lyle Z.

Chief Growth Officer

Recent News

Business Insider

These 11 retail startups raised millions from VCs this year, from Gopuff to Stickerbox

2025-12-28

Refresh Miami

FanBasis is helping creators grow from content into real companies – and just raised $20M

2025-05-22

Seattle TechFlash

Content creator startup backed by celebrity investors raises $20 million

2025-05-22

Company data provided by crunchbase