Serco · 10 hours ago
Traffic Management Center (TMC) Program Manager - Austin, TX
Austin, TX
Full-time
Onsite
Mid, Senior Level
3+ years expSerco is looking for an experienced Traffic Management Center Program Manager in Austin, Texas. The role involves leading a team in TMC operations, managing day-to-day operations, and ensuring successful project execution while collaborating with state and local agencies.
AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation
Responsibilities
Be responsible for the overall day-to-day operation of the service in accordance with the requirements of the contract
Be a permanent staff employee and shall serve as the primary point of contact for TxDOT
Serve as a shift supervisor on the TMC floor for up to four hours per day, when the shift supervisor fails to arrive at work and a replacement is being obtained
Provide relief of the shift supervisor to allow for breaks and meals
Be responsible for developing, updating, and meeting SOPs and SLAs
Ensure all reports are accurate and are provided when requested
Work at the TxDOT CTECC, either on the TMC floor or in an office within proximity to the TMC floor
Manage and evaluate shift supervisors
Develop and manage TMC shift schedules
Compile deliverables
Develop and foster long-term relationships with TIM partner agencies
Audit and evaluate shift supervisors and TMC operators as required
Recommend upgrades and enhancements to ITS hardware and software to further TMC goals
Have budgetary responsibilities
Conduct cost management through continual cost control and review
Provide expertise to customer to ensure resolution of issues
Manage a team of 15 or more employees
Qualification
Required
Must have previous experience managing TMC or emergency dispatch
High school diploma or equivalent
Three years' experience within the last seven years in project management for similar practices
The knowledge and skills to lead co-workers and make sound decisions while working in a high-paced and high-pressure environment
Capability and experience in recruiting, mentoring, and evaluating TMC operations or similar personnel
The ability to address conduct and performance issues
Be fluent in English with the ability to receive, give and understand written and oral instructions
Excellent oral and written communication skills, and the ability to communicate with partner agencies
Experience reporting and managing performance according to Service Level Agreement (SLA) standards, Key Performance Indicators (KPIs), and similar metrics in a TMC or like environment
Preferred
Fluent Spanish with the ability to receive, give and understand written and oral instructions
Benefits
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan
Company
Serco
Serco is a provider of professional, technology, and management services to government.
10001+ employees
H1B Sponsorship
Serco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (4)
2022 (12)
2021 (12)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
unknown1988-05-12IPO
Leadership Team
Andrew Head
CEO, Serco Asia Pacific
Michael LaRouche
Chief Executive Officer, North America
Recent News
2025-12-31
2025-11-27
2025-10-13
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