Apply on Employer Site

UMass Memorial Health · 17 hours ago

Radiation Oncology Ambulatory Service Representative, 40 Hours Day Shift

Worcester, MA

Full-time

Onsite

Mid Level

$20.94/hr - $33.59/hr

3+ years exp

UMass Memorial Health is a premier health system in Central Massachusetts, dedicated to exceptional patient care and academic excellence. The Radiation Oncology Ambulatory Service Representative performs a variety of complex administrative duties for patients in need of appointments and procedures, ensuring optimal patient care and efficient utilization of clinical resources.

DiabetesEducationHealth CareHospitalMedicalPersonal Health

H1B Sponsor Likely

Responsibilities

Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures

Confirms and verifies patient demographic and insurance information

May collect co-payments from patients upon arrival

Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information

Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area

Receives and directs phone calls

Connects the patient’s call to the provider or responds to the patient and takes messages as directed

Schedules urgent care appointments as needed and directed by clinicians

Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria

Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources

Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary

Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed

Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits

Complies with referral management regulations

Verifies eligibility for procedures or tests from various health care institutions

Follows up to correct discrepancies

May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians

Preps the patient’s information for clinicians for scheduled patient visits as needed

Scrubs Patient Encounter information and submits electronically

Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management

Maintains accurate and timely records, logs, charges, files, and other related information as required

Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff

May prepare special reports or spreadsheets for clinicians as requested

Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits

Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation

Composes, or selects standard form letters for clinician’s response to routine inquiries and procedures, such as back-to-school authorizations

Complies with established departmental policies, procedures and objectives

Attends variety of meetings, conferences, seminars as required or directed

Demonstrates use of Quality Improvement in daily operations

Complies with all health and safety regulations and requirements

Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors

Maintains, regular, reliable, and predictable attendance

Performs other similar and related duties as required or directed

Qualification

Specialized applications softwareMedical terminologyBusiness office proceduresCommunication skillsProfessional behaviorHuman relations skillsMultifunctional abilitiesWork under stress

Required

High School Diploma

3 years of related experience, this requirement is waived if candidate has Associate's or Bachelor's degree

Requires the ability to use specialized applications software and computer systems

Necessitates individuals who are multifunctional and able to work under stressful situations

Exemplifies, professional behavior and excellent communication and human relations skills

Preferred

Associate's or Bachelor's degree

Knowledge of business office procedures and medical terminology/procedures preferred

Benefits

Signing bonus

Company

UMass Memorial Health

Glassdoor4.0

UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts.

Founded in 1999

Worcester, Massachusetts, USA

10001+ employees

https://www.ummhealth.org

H1B Sponsorship

UMass Memorial Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2023 (2)