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Leader Bank · 20 hours ago

Loan Servicing Collections & Loss Mitigation Specialist

United States

Full-time

Remote

Senior Level, Lead/Staff

$47K/yr - $70K/yr

10+ years exp

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. The Loan Servicing Collections Specialist will support loan servicing operations with a focus on collections and loss mitigation, ensuring compliance with regulatory guidelines and delivering a positive client experience.

Financial ServicesVenture Capital

No H1B

Responsibilities

Monitor and manage delinquent loan accounts, initiating appropriate collection actions in accordance with internal policies and regulatory guidelines

Communicate with borrowers to resolve past-due accounts, negotiate payment arrangements, and provide guidance on available options

Ensure all collection and loss mitigation activities comply with Fannie Mae and Freddie Mac requirements, including adherence to the Workout Hierarchy and Flex Modification eligibility timelines

Evaluate borrower hardship and determine appropriate workout solutions, including reinstatement, repayment plans, forbearance, and liquidation options

Solicit borrowers for Flex Modifications between days 90-105 of delinquency, as required by Fannie Mae’s Servicing Guide D2-3.2-06

Maintain accurate and timely documentation of borrower communications, payment plans, and account status

Collaborate with internal departments including Loan Servicing, Compliance, and Legal to escalate and resolve complex cases

Prepare and submit required reports related to delinquency, loss mitigation, and investor compliance

Support audits and examinations by providing documentation and responding to inquiries related to collections and compliance

Assist in identifying process improvements to enhance efficiency and borrower experience

Stay current on industry regulations, investor guidelines, and best practices in loan collections and servicing

Qualification

Loan servicing knowledgeFannie Mae guidelinesFreddie Mac guidelinesCollections experienceLoss mitigation strategiesLoan servicing systemsCommunication skillsNegotiation skillsMicrosoft Office SuiteProcess improvementReporting toolsAttention to detailOrganizational skills

Required

10+ years of experience in collections, preferably in a financial institution

Working knowledge of Fannie Mae and Freddie Mac loan servicing and loss mitigation requirements, including Flex Modification, Payment Deferral, and Short Sale protocols

Strong communication and negotiation skills with a client-centric approach

Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Proficiency in loan servicing systems and Microsoft Office Suite

High attention to detail and strong organizational skills