ICUC · 5 hours ago
Social Media Content Specialist - Canada-Based REMOTE
United States
Full-time
Remote
New Grad, Entry Level
CAD$16.75/hr - CAD$17/hrICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise. They are seeking a Social Media Content Specialist who will moderate online communities, craft engaging content, and ensure a safe environment for digital interactions.
Customer ServiceSocial Media Management
No H1B
Responsibilities
Moderating and responding to comments across our clients' social channels using their unique brand voice
Writing thoughtful, engaging content to spark conversations and drive engagement
Ensuring online communities are safe, respectful, and aligned with client guidelines
Escalating issues, insights, or trends to the internal team when needed
Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience
Qualification
Required
Demonstrated, high-level proficiency in English, with strong cultural awareness
Exceptionally strong written communication skills (spelling, grammar, clarity) in English
You live in Canada and are legally allowed to work here
You're open and available to work any shift, any day - including weekends
You have professional experience managing social platforms, specifically moderating and engaging
You know how to write for brands and can adapt your tone for different audiences
You know your way around and the ins and outs of all the major social platforms
You're organized, reliable, and have excellent customer service instincts
You have fast, reliable, high-speed internet (50 Mbps download/10 Mbps upload) with no data restrictions
You also have an active Facebook account
Preferred
Fluency in additional languages an asset
You're into the kind of content you'll be moderating - whether it's tech, retail, food, or hospitality and tourism, you're curious and engaged
Benefits
A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.
Company
ICUC
ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jan Reischek
Co-President & Chief Operating Officer
Nicole van Zanten
Co-President, Chief Growth Officer
Company data provided by crunchbase