IT Service Desk Representative (28834) jobs in United States
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Dahl Consulting ยท 16 hours ago

IT Service Desk Representative (28834)

positionUnited States
timeContract
remoteRemote
seniorityNew Grad, Entry Level
money$18/hr - $21/hr

Dahl Consulting is seeking a skilled Service Desk Representative to join their corporate technology support team. This role focuses on providing comprehensive technical assistance to internal users, ensuring smooth operation of systems, hardware, and applications.

ConsultingHuman ResourcesInformation Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide technical support via phone, chat, email, and remote tools
Diagnose and resolve issues using technical skills, historical records, and knowledge bases
Analyze and triage technology problems, escalating to Tier 2 when necessary
Process service requests in line with organizational guidelines and SLAs
Document issues and resolutions for audit and escalation purposes
Partner with technology teams to improve processes and user experience
Adhere to security practices to safeguard systems and data
Stay informed on emerging technologies to deliver innovative solutions

Qualification

CompTIA certificationGoogle WorkspaceWindows OSIOS troubleshootingMicrosoft Active DirectoryNetworking protocolsCybersecurity fundamentalsA/V solutionsVOIP technologiesCustomer serviceLearning new technologiesChrome OSMac OSRemote supportSingle Sign-OnG-Suite knowledgeCommunication skills

Required

Certifications such as CompTIA or experience with Google Workspace
Intermediate knowledge of troubleshooting fundamentals
Experience with current Windows OS and built-in applications
Ability to troubleshoot iOS mobile devices and applications
Familiarity with Microsoft Active Directory/GPO and networking protocols (DHCP, DNS)
Understanding of cybersecurity fundamentals and best practices
Knowledge of conferencing A/V solutions and VOIP technologies
Strong customer service and communication skills
Aptitude for learning new technologies and processes

Preferred

Intermediate knowledge of Chrome OS and Mac OS
Experience providing remote support via phone and chat
Familiarity with Single Sign-On systems
Basic knowledge of G-Suite in a corporate environment

Benefits

Comprehensive benefits package

Company

Dahl Consulting

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Dahl Consulting is a staffing and recruiting company that offers talent management solutions.
dateFounded in 1993
location
Rockville, Minnesota, USA
people-size51-200 employees
web-link
http://dahlconsulting.com

H1B Sponsorship

Dahl Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Valerie Doherty
CEO
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Company data provided by crunchbase