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Bay Area Community Services (BACS) · 12 hours ago

Landlord Engagement Supervisor, Contra Costa County

Berkeley, CA

Full-time

Onsite

Mid, Senior Level

$90K/yr - $90K/yr

2+ years exp

Bay Area Community Services (BACS) is a non-profit organization that provides mental health and social services in the Bay Area. The Housing Portfolio/Landlord Engagement Supervisor will oversee the recruitment and onboarding of landlords, manage housing provider development services, and represent BACS in the community to enhance housing options for clients.

Health CareHomeless ShelterResidential

Responsibilities

Oversees the regional development and management of a portfolio of diverse housing units to serve BACS partners utilizing an organized marketing customer relationship management strategy

Develops new and abiding relationships with landlords and property management firms; advocates and negotiates with landlords to develop sustaining partnerships within the BACS housing platform

Manages the regional housing platform database, providing administrative oversight for all new relationship leads, new and existing landlord partnerships, unit inventories, and outcomes tracking and performance monitoring within the housing platform for the region

Coordinate and liaise with program management and data/operations teams as needed to ensure smooth functional operations between all relevant parties throughout the region

Manage the regional incentive funds distribution and tracking across relevant programs to drive engagement and partnerships (where applicable)

Supervises a team of Housing Locators working at the intersection of the housing platform and program operations to complete individual matches, placements, and ongoing landlord relationship management throughout tenancy

Manage the overall tracking and reporting on housing placement outcomes and provides oversight to Housing Locators’ housing retention support as needed throughout the landlord-BACS relationship

Provides training and oversight of housing retention support services for the purposes of supporting the maintenance of stable housing among tenants, integrating current best practices and evidence-based models (Housing First, Harm Reduction, etc.)

Creates presence for BACS internally and in the community as an expert in housing provision and management services

Oversees all property management/landlord and partner/tenant supports that include negotiating of rental agreements, conducting housing inspection of units/properties inhabited by partners and works with property managers to resolve inspection and lease adherence issues

Maintains all administrative procedures, tracking, and documentation for the housing platform and outcomes across the region

Coordinate landlord engagement events, satisfaction evaluations/surveys, quarterly outreach tools, and other efforts to ensure and assess quality of services

Other duties as assigned

Qualification

Housing managementLandlord engagementMarketing expertiseDatabase managementTeam supervisionReal estate experienceClient advocacyMicrosoft Office proficiencyCommunication skillsAdaptability

Required

Bachelor's Degree in Business, Marketing, Real Estate, Psychology, plus two years of low income, supported living or transitional housing experience required

Position requires a valid California driver's license, personal vehicle, and proof of personal vehicle insurance coverage. DMV printout required

Demonstrated intermediate proficiency in Microsoft Word/Excel