Zoox · 7 hours ago
Team Lead, Mission Readiness & Fleet Response (1st Shift)
Atlanta, GA
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $142K/yr
8+ years expZoox is at the forefront of the autonomous mobility revolution, seeking a Team Lead for Mission Readiness & Fleet Response within their Fleet Operations organization. The role involves overseeing operational integrity of the Zoox Robotaxi fleet, managing a hybrid workforce, and ensuring high-level oversight of field incidents to maintain service readiness and operational excellence.
Artificial Intelligence (AI)Autonomous VehiclesMachine LearningRoboticsTransportation
Responsibilities
Drive Unified Fleet Strategy: Oversee the execution of operational strategies for both vehicle preparation (Mission Readiness) and incident response (Fleet Response), ensuring alignment with broader organizational uptime goals
Lead through Shift Leadership: Directly manage and mentor FTE Shift Leads, empowering them to oversee daily floor operations while you focus on high-level strategy, performance coaching, and site-wide operational health
Manage On-Site Escalations: Serve as the primary leadership escalation path for critical field incidents and service interferences, providing guidance to the team and making high-level decisions to resolve complex vehicle or rider issues
Manage a Hybrid Workforce: Provide administrative and people leadership for a multi-disciplinary team, including the successful onboarding, training, and performance management of contingent (contract) workforces
Direct Third-Party Partners: Manage relationships and performance for vehicle recovery, roadside assistance, and facility vendors, ensuring they meet Zoox’s high standards for safety, response time, and service quality
Optimize Operational Workflows: Identify bottlenecks in both depot workflows (software deployment, sensor cleaning) and field response protocols, implementing process innovations to reduce vehicle downtime
Ensure Regulatory & Safety Compliance: Oversee adherence to all health and safety policies (OSHA) within the workshop and ensure all vehicle documentation and "Up/Down" status reporting are accurate and audit-ready
Synthesize Operational Data: Own the analysis and reporting of site-specific KPIs, providing leadership with data-driven insights into fleet health, team efficiency, and vendor performance
Qualification
Required
8+ years of relevant work experience in an operations-based environment
Experience Managing People Leaders: Demonstrated ability to manage and develop direct reports at the Shift Lead or Supervisor level
Contingent Workforce Management: Extensive experience leading, onboarding, and managing the performance of contractor or contingent workforces
Vendor & Partner Management: Demonstrated experience managing 3rd party service providers and holding external partners accountable to Service Level Agreements (SLAs)
Critical Thinking under Pressure: Ability to manage high-priority escalations and make sound, data-driven decisions in fast-paced or ambiguous situations
Technical Aptitude: Ability to understand complex technical systems (autonomous vehicle hardware/software) to effectively lead technical teams and communicate with engineering stakeholders
Process Improvement Mindset: Experience facilitating Lean Six Sigma projects or similar methodologies to improve operational efficiency
Safety Excellence: Commitment to maintaining a culture of safety and compliance; must have a clean driving record
Preferred
Bachelor's Degree in a relevant field (business management, operations, finance, etc.)
Experience with autonomous vehicles, or a similar safety-critical industry
Experience in a fast-paced and dynamic service environment
Experience with Lean Six Sigma or other process optimization methodologies
Familiarity with fleet management software
Benefits
Paid time off (e.g. sick leave, vacation, bereavement)
Unpaid time off
Zoox Stock Appreciation Rights
Amazon RSUs
Health insurance
Long-term care insurance
Long-term and short-term disability insurance
Life insurance
Company
Zoox
Zoox is an AI robotics company that provides mobility-as-a-service and self-driving car services. It is a sub-organization of Amazon.
1001-5000 employees
H1B Sponsorship
Zoox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (293)
2024 (297)
2023 (209)
2022 (204)
2021 (131)
2020 (83)
Funding
Current Stage
Late StageTotal Funding
$955MKey Investors
Grok Ventures
2020-06-26Acquired
2019-10-21Convertible Note· $200M
2018-07-08Series B· $465M
Leadership Team
Nelson Pedreiro
Sr. Vice President, Hardware
Z
Zheng Gao
Director of Hardware Engineering
Recent News
2026-01-16
Business Insider
2026-01-16
Channel NewsAsia
2025-12-24
Company data provided by crunchbase