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Boys Town · 7 hours ago

Supervisor Donor Relations

Omaha, NE

Full-time

Onsite

Mid Level

3+ years exp

Boys Town is a national child and family care organization that has been serving communities since 1917. The Supervisor, Donor Relations plays a key leadership role in ensuring an exceptional experience for donors while overseeing a team responsible for donor engagement and data integrity.

ConsultingHealth CareMedicalMental Health

Responsibilities

Leads, Supervises, hires, trains, and evaluates the Donor Relations Team

Provides one-on-one, group and affiliate site end-user training on the donor database, donor stewardship practices and organizational protocols

Provides database administration support to all Blackbaud CRM Users

Oversees the accurate recording and reconciliation of all donations received through multiple channels to ensure they are properly recorded in Blackbaud CRM and the Workday system

Ensures daily processes are worked promptly, recorded accurately and donor acknowledgements are sent out in a timely manner

Develops and updates user manuals, procedures, and training guides and ensures they are posted on the Development SharePoint Website

Designs and executes custom queries and reports in Blackbaud CRM to support Donor Relations metrics, decision-making, Donor Relations best practices and data integrity issues

Maintains and responds to donor inquiries and ensures quality service via phone, email, and mail

Manages and maximizes the Family Sponsorship and Recurring Gift Programs to ensure all donations are being recorded accurately and donor stewardship is maintained to build strong relationships with donors

Manages the matching gift program to ensure maximization of matching gifts from corporations occurs both reactively and proactively

Manages reconciling one bank account back to the gifts recorded in Blackbaud CRM, ensuring gifts have the proper coding and work tags associated with them

Conducts audits for data integrity and maintains data integrity through the use of customized and predefined or ad-hoc queries; recognizes data integrity issues, works to resolve the issues, and establishes processes to ensure future data is not compromised

Qualification

Blackbaud CRMFundraising prospect researchData integrity managementMicrosoft OfficeLeadership experienceCustomer serviceCommunication skillsRelationship-building