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ExamWorks · 9 hours ago

Client Coordinator (31203)

Rockford, IL

Full-time

Onsite

Entry Level

1+ years exp

ExamWorks is seeking a compassionate professional for the role of Client Coordinator. In this position, you will be responsible for addressing client inquiries, maintaining data accuracy, and ensuring compliance with regulatory standards while providing high-quality customer service.

Health CareInsuranceOnline Portals

Responsibilities

Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information

Utilize appropriate systems and databases to enter client or claimant information and or retrieve information

Maintain daily contact with the QA department regarding workflow and pending report status

Contact providers for assignment and update database

File and archive open and closed cases

Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system

Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion

Direct calls to other departments as needed

Perform various clerical duties such as typing, filing, emailing, and proofreading

Assist in resolution of customer complaints and quality assurance issue

Notify management of any report issues or concerns

Ensure all practices are carried out in accordance with state and federal safety and legal regulations

Perform other duties as assigned

Qualification

Microsoft WordMicrosoft ExcelHIPAA complianceTyping (40 W.P.M.)Customer serviceCommunication skillsTeam-orientedTime managementConfidentiality

Required

High school diploma or equivalent required

Minimum one year clerical experience; or equivalent combination of education and experience preferred

Must possess complete knowledge of general computer, fax, copier, scanner, and telephone

Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet

Must have ability to be trained on and adhere to HIPAA regulations and compliance standards

Must be a qualified typist with a minimum of 40 W.P.M

Ability to follow instructions and respond to managements' directions accurately

Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements

Must demonstrate exceptional communication skills

Must be able to work independently, prioritize work activities and use time efficiently

Must be able to maintain confidentiality

Must be able to demonstrate and promote a positive team-oriented environment

Must be able to stay focused and concentrate under normal or heavy distractions

Must be able to work well under pressure and or stressful conditions

Must possess the ability to manage change, delays, or unexpected events appropriately

Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time

Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents

Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar

Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community

Ability to effectively present information one-on-one or in small groups