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Ricoh USA, Inc. · 10 hours ago

Field Specialist, Field Services Support CIP

Scranton, PA, United States

Full-time

Onsite

Mid Level

Ricoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. They are seeking a Field Services Support Specialist II who will provide service and training solutions, manage customer needs, and maintain workload efficiency while adhering to company policies.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Performs multi specialist solutions skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a variety of products and services

Collects, measures, records, processes, and analyzes complex data. Applies results to support service improvement area wide

Proactively seeks volume building and product/process upgrade opportunities that result in increased utilization of Ricoh equipment, supplies and services

Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations

Demonstrates high level of proficiency in their area of expertise as well as taking on a team lead /coordinator role as needed/directed

Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods

Understands and promotes Ricoh's support functions and offerings, anticipates, and manages customer needs

Displays professionalism in interactions with all customers. Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team

Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics

Effectively executes all required workload management and call handling procedures, using current field call management requirements

Complies with all company policies and completes administrative tasks in an accurate and timely manner

Performs administrative duties as assigned including maintaining required logs, processes and reports

Completes all required administrative tasks in an accurate and timely manner

Accounts for all time and activity by recording information through the proper tracking system

Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary

Achieves expected productivity levels associated with assigned workload and level of experience

Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly

Performs other duties as assigned

Qualification

Technical troubleshootingNetworkingCustomer trainingData analysisMicrosoft OfficeMulti-taskingInterpersonal skillsVerbal communicationProblem identificationSelf-motivation

Required

Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business

Requires high school diploma

Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager

Goal orientated, self-motivated and committed to ongoing self-development and the development of others

Handles information of a highly confidential nature

Possesses excellent multi-tasking and prioritizing skills

Identifies problems, opportunities and develops solutions

Possesses excellent organizational, interpersonal, and verbal communication skills

Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles

Requires proficient familiarity in use of Microsoft Office computer application programs and the use of computers, mobile technology, and associated applications and / or systems

Preferred

Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired

Benefits

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually.

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)