Ollie's Bargain Outlet, Inc. · 5 hours ago
Vice President, IT Infrastructure, Operations & Security
Harrisburg, PA
Full-time
Onsite
Director/Executive
15+ years expOllie's Bargain Outlet, Inc. is seeking a Vice President for IT Infrastructure, Operations & Security who will be responsible for the strategy and operations of the retailer’s technology foundation. This role involves leading teams, managing budgets, and ensuring compliance while driving a modern, secure, and efficient technology environment for retail operations.
ConsumerFood and BeverageRetail
Hiring Manager
Lindsay Kennedy
Responsibilities
Lead and develop high-performing teams across Infrastructure Engineering, Operations/NOC, Network, End-User Support, Store Deployment/Technical Services, Platform Services, and Information Security
Create a culture of accountability, customer obsession, safety/compliance, and continuous improvement; coach directors/managers on execution excellence
Orchestrate enterprise readiness for retail peak (e.g., holiday/Black Friday) and major promotions: freeze windows, capacity validation, failover drills, monitoring war-rooms, and rapid incident response playbooks
Define and execute the multi-year infrastructure, operations, and information security strategy aligned to retail growth, cost efficiency, and resilience objectives
Build and manage Opex/Capex budgets, forecast run-rate costs, and deliver year-over-year productivity gains
Negotiate and govern infrastructure, telecom, and managed-service contracts; enforce SLAs, KPIs, and remediation plans
Establish reference architectures, security standards, and guardrails for compute, storage, databases, middleware, networking (SD-WAN/Wi-Fi), and edge/IoT retail devices (POS, back office, handhelds, printers)
Lead incident, problem, and change management to improve mean time to restore (MTTR), change success rate, and reduce incident recurrence
Serve as the executive owner for enterprise information security, including policy, governance, and operational execution
Ensure compliance with PCI-DSS, SOX, and other regulatory frameworks; lead remediation of audit findings and security incidents
Ensure reliable operations of store systems (POS, payments, back office, label/ticketing, handhelds, networking, cabling, printers), including new-store openings, relocations, and remodels
Oversee Field Services, NOC, and Help Desk to deliver fast, expert-level support and first-contact resolution for associates
Ensure resilient connectivity, failover designs, and vendor SLAs for telecommunications and payment networks
Complete any additional responsibilities and/or duties as assigned
Qualification
Required
Minimum of 15 years of progressive IT infrastructure/operations leadership; 8+ years leading large, multi-disciplinary teams in a Fortune 1000 multi-site retail or similarly scaled environment
Proven ownership of hybrid (cloud + data center) platforms, enterprise networks (SD-WAN/Wi-Fi), endpoint/MDM/UEM, and large store-systems footprints
Deep command of ITIL/ITSM disciplines, SRE principles, and modern observability
Demonstrated success in disaster recovery/business continuity planning and execution
Strong leadership in information security, including PCI-DSS, SOX compliance, vulnerability management, and incident response
Exemplary executive communication, stakeholder management, budgeting/forecasting, vendor/contract negotiation, and talent development
Ability to work a flexible schedule, including occasional evenings, weekends, and holidays as required
Demonstrated ability to manage sensitive information with integrity and discretion
Preferred
Retail payments/POS and distribution center technology exposure preferred
Benefits
Medical, Dental, Vision, and RX coverage after 30 days of employment.
401K, Company match begins at Associate enrollment
Strong career growth & talent development culture
20% Associate discount on all Ollie’s purchases.
Vast array of voluntary benefits
Company
Ollie's Bargain Outlet, Inc.
Harrisburg, PA-based Ollie’s Bargain Outlet is one of America’s largest retailers of closeouts, excess inventory and salvage merchandise.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2003-08-07Undisclosed
Leadership Team
Eric van der Valk
Chief Operating Officer
Andre Dickemann
Chief Logistics Officer
Company data provided by crunchbase